Madison Guckin
Las Vegas,NV
Summary
A dynamic professional with strong customer service and problem-solving skills, as well as proficiency in database management and regulatory compliance. I excel in cross-departmental communication, driving productivity and enhancing operational efficiency through effective collaboration and strategic insights.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Administrator/Credit Specialist
Omni Financial Military Lending
Las Vegas, NV
05.2026 - Current
- Assisted with payroll preparation and entered data into a cumulative payroll document.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Receptionist
Green Cannabis Co.
LAS VEGAS, NV
11.2024 - 05.2026
- Verified documentation to ensure 100% compliance with Nevada state regulations, reducing risk of penalties and increasing patient trust.
- Educated patients on compliance requirements and product regulations, ensuring accurate understanding and adherence.
- Facilitated communication between dispensary staff and transportation agents, reducing coordination delays.
Junior Estimator
Eagle One Construction
LAS VEGAS, NV
02.2023 - 02.2024
- Reviewed subcontractor bids and vendor proposals to recommend cost-effective options, supporting project budget accuracy.
- Maintained detailed and organized records of bid documents, correspondence, and other project-specific information.
Customer Support; Credit Specialist
Omni Financial Military Lending
LAS VEGAS, NV
07.2022 - 02.2023
- Promoted from Customer Support to Credit Specialist within 90 days of hire; Awarded 'Employee of the Month' three times (Sept. 2022, Nov. 2022 and Dec. 2022).
- Determined credit approval based on financial standing, credit records and payment history.
Docent; Senior Docent
The Neon Museum
LAS VEGAS, NV
12.2019 - 07.2022
- Educate and train all newly hired Docents on tour information while performing information retention and performance assessments.
- Responsible for training on and troubleshooting our feature presentation called Brilliant! Experience and curated guided tours.
- Conducted educational presentations to audiences of up to 40 people through narratives on locations throughout the Las Vegas area, relaying lesser-known stories for interest.
Education
High School Diploma -
Arbor View H.S.
Las VegasSkills
- Strong Customer Service Skills
- Strong Problem-Solving Skills
- Proficient in Database Management and Regulatory Compliance
- Proficient in Microsoft Office, Microsoft Word, Microsoft Excel, and Microsoft Powerpoint
- Strong Cross-Department Communication
Certification
- N.V. Marijuana Card (active) - April 2024
- PSI Basic Leadership - Dec. 2023
- Customer Service Excellence Award - Dec. 2019
Timeline
Office Administrator/Credit Specialist
Omni Financial Military Lending
05.2026 - Current
Receptionist
Green Cannabis Co.
11.2024 - 05.2026
Junior Estimator
Eagle One Construction
02.2023 - 02.2024
Customer Support; Credit Specialist
Omni Financial Military Lending
07.2022 - 02.2023
Docent; Senior Docent
The Neon Museum
12.2019 - 07.2022
High School Diploma -
Arbor View H.S.