Sarahi Blanco Alonso
Hialeah Gardens,FL
Summary
Dynamic and results-driven Shared Services Accounts Receivable (AR) / Credit Collections Specialist with over 15 years of experience across both U.S. and Cuban markets. Proven expertise in managing full-cycle credit and collections processes, optimizing cash flow, and reducing delinquencies for multinational organizations. Strong background in accounts receivable, credit risk management, invoicing, dispute resolution, and reconciliation. Adept at working cross-functionally to streamline processes, improve accuracy, and enhance customer satisfaction. Bilingual (English/Spanish) with a deep understanding of both U.S. and Latin American financial environments.
Overview
7
7
years of professional experience
Work History
Shared Service AR /Credit Collections Specialist
Eco Window Systems
02.2022 - 11.2024
- Manage key customer accounts.
- Brought outstanding balance of largest account up to date in 60 days and 2 payments (total of $3M); successfully implemented schedule maintaining client current.
- Handle escalations and disputes for shared services; and locally approximately 750
customers, intercompany transactions and walk-in public. - Coordinated with other supervisors and collaborate with Sales team, combining group efforts to achieve collection goals.
- Resolve discrepancies through account reconciliation and research, negotiation,
payment plans, corresponding and meeting with clients in person on accounts. - Identify past due accounts and contact account holders to arrange payment.
- Receive and apply payments to customer balances.
- Utilize daily information to update aging reports.
- Perform various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Collect data for month end aging and prepare reports for corporate.
- Ensure department complies with documentation process, scanning and uploading of all correspondence and agreements into customer profile. Including emails, notes, payment plans and warranties; and for audit back up documentation.
Accounts Receivable Clerk
Eco Window Systems
04.2020 - 02.2022
- Generated and issued invoices to customers accurately and in a timely manner, ensuring proper billing information.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns.
- Posted customer payments, including checks, ACH transfers, and credit card transactions, to corresponding accounts.
- Prepared and analyzed aging reports to track overdue accounts and prioritize collection efforts.
- Contacted customers with overdue accounts to arrange payment plans or resolve payment issues, maintaining professional communication.
- Investigated and resolved billing errors, working with internal departments and customers to ensure accurate account balances.
- Issued credit memos and customer refunds as necessary, ensuring compliance with company policies.
- Updated customer account information, including contact details, billing addresses, and payment terms.
- Identified and suggested improvements in billing and collection processes to enhance efficiency and accuracy.
- Addressed customer questions and concerns regarding invoices, payments, and account status promptly and professionally.
Accounting Specialist
Heavenly Doors Inc.
05.2018 - 04.2020
- Managed full-cycle accounts receivable and accounts payable processes.
- Oversaw collections activities.
- Maintained a good relationship with customers to resolve collections issues.
- Processed bank reconciliations and month-end closings.
- Prepared and issued invoices to customers for goods and services provided.
- Negotiated payment terms with vendors to improve cash flow.
- Processed vendor invoices.
- Prepared and issues payments, checks, ACH transfers or wires on time to avoid late fees
- Investigated and resolved discrepancies between purchase orders, receipts and vendor invoices.
- Manages 1099 filling for vendors and prepared other tax-relates documents.
- Recorded and processed payments.
- Followed up on overdue accounts and managed collections efforts, including sending reminders and contacting customers.
- Maintained accurate records of transactions in accounting softwares and databases.
Education
Bachelor of Science - Accounting And Finance (Equivalent)
Jose Marti University
Sancti Spiritus, Cuba 06-2001
Associate of Science - Information Technology (Equivalent)
Jose Marti University
Sancti Spiritus, Cuba06-1995
Skills
- Full-cycle Accounts Receivable Management
- Collections
- Complex problem solving
- Strong customer service skills
- Disputes resolution
- Accounts reconciliation
- Team collaboration
- Critical thinking
- Attention to detail
- Dynamics D365
- Quickbooks (Online / Desktop)
- Proficient across all Microsoft Office apps
- Bilingual: Spanish: Native / English: Intermediate (strong written and comprehension skills, basic spoken communication)
Timeline
Shared Service AR /Credit Collections Specialist
Eco Window Systems
02.2022 - 11.2024
Accounts Receivable Clerk
Eco Window Systems
04.2020 - 02.2022
Accounting Specialist
Heavenly Doors Inc.
05.2018 - 04.2020
Bachelor of Science - Accounting And Finance (Equivalent)
Jose Marti University
Associate of Science - Information Technology (Equivalent)
Jose Marti University
Similar Profiles
YOSNIEL LEMUS TAMAYOYOSNIEL LEMUS TAMAYO
Team Leader at Eco Window SystemsTeam Leader at Eco Window Systems
Patricia PetersonPatricia Peterson
Customer Service Representative at American Window SystemsCustomer Service Representative at American Window Systems
Nicholas (Nick) WaiteNicholas (Nick) Waite
Construction Manager at Eco Walling Systems Pty LtdConstruction Manager at Eco Walling Systems Pty Ltd