MADISON HANENBERG
Fargo
Summary
Dynamic leader with proven expertise in enhancing team performance and customer satisfaction at Target. Skilled in conflict resolution and brand awareness, I excel in driving productivity and maintaining meticulous attention to detail. Achieved significant improvements in merchandising efforts and customer service operations, demonstrating strong communication and teamwork abilities.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Client Relationships Consultant
Us Bank
Fargo
10.2025 - Current
- Led teams to develop strategic solutions for client financial needs.
- Analyzed market trends to inform risk assessment and compliance strategies.
- Collaborated with stakeholders to design effective business strategies and initiatives.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
General Merchandise Team Leader
Target
Fargo
06.2023 - Current
- Monitored merchandise displays and restocked shelves as needed throughout the day.
- Coached and mentored team members on product knowledge and customer service techniques.
- Analyzed sales data to identify areas of improvement in merchandising efforts.
- Performed regular audits of products, pricing labels, and promotional materials.
- Managed inventory control systems, ensuring accuracy between physical stock counts and system records.
- Established effective communication channels with other departments to facilitate smooth operations.
Specialty Sales Representative
Target
Fargo
12.2021 - Current
- Monitored the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted guests and helped with product questions, selections, and purchases.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Tracked inventory levels closely to ensure adequate stock was available when needed.
Customer Service Lead
Family Fare Supermarket
Fargo
05.2019 - 10.2021
- Oversaw department opening and closing processes and verified completion of all tasks.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, coached, guided, and mentored cashiers on sales and customer service techniques.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Representative
Hornbacher's
Fargo
01.2018 - 05.2019
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Trained and developed new team members on customer service initiatives and operational procedures.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Coordinated with team members to reach sales targets by supporting complete sales cycle.
Education
High School Diploma -
Fargo South High School
NDSkills
- Brand Awareness
- Conflict Resolution
- Strong Communication and Interpersonal Skills
- Teamwork and Collaboration
- Productivity Maximization
- Attention to detail
Timeline
Client Relationships Consultant
Us Bank
10.2025 - Current
General Merchandise Team Leader
Target
06.2023 - Current
Specialty Sales Representative
Target
12.2021 - Current
Customer Service Lead
Family Fare Supermarket
05.2019 - 10.2021
Customer Service Representative
Hornbacher's
01.2018 - 05.2019
High School Diploma -
Fargo South High School