Madison Hawley
Pocahontas,IL
Summary
Accomplished Salon Suite Owner and Digital Marketing Manager with a proven track record at Hawley Inspections, enhancing brand awareness and client satisfaction. Expert in small business operations and customer relations, I excel in relationship building and strategic marketing, significantly improving engagement and loyalty. Skilled in verbal communication and business marketing, I consistently deliver results beyond expectations.
Overview
4
4
years of professional experience
Work History
Salon Suite Owner
Self Employed
Highland, IL
01.2024 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Digital Marketing Manager
Hawley Inspections
Pocahontas, IL
01.2023 - 01.2024
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Enhanced lead generation with targeted pay-per-click advertising and optimized landing pages.
Client Care Coordinator
Hawley Inspections
Pocahontas
01.2022 - 01.2023
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Cashier
Walmart
Highland, IL
11.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Burger King
Highland IL
02.2021 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
License - Cosmetology
Kaskaskia College
Centralia, IL12.2023
Highschool Diploma -
Bond County Unit 2 Highschool
Greenville, IL12.2021
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business marketing
Timeline
Salon Suite Owner
Self Employed
01.2024 - 01.2025
Digital Marketing Manager
Hawley Inspections
01.2023 - 01.2024
Client Care Coordinator
Hawley Inspections
01.2022 - 01.2023
Cashier
Walmart
11.2021 - 07.2022
Supervisor
Burger King
02.2021 - 11.2021
License - Cosmetology
Kaskaskia College
Highschool Diploma -
Bond County Unit 2 Highschool