Madison Heaton
Springtown
Summary
Dynamic customer service professional with experience at Chick-fil-A, delivering exceptional guest experiences through effective conflict resolution and team collaboration. Proficient in POS systems and cash handling, I excel in fast-paced environments, maintaining high standards of food safety and sanitation while ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service
Chick-fil-A
Lake Worth, TX
08.2024 - Current
- Delivered "2nd Mile Service" to unsure exceptional guest experiences while maintaining an enthusiastic and positive attitude.
- Learned how to process transactions accurately and swiftly using POS systems, including cash handling and mobile order integrations.
- Cross-trained in multiple stations, demonstrating high adaptability and a willingness to assist team members during peak service hours.
- Adhered strictly to Chick-fil-A quality guidelines, portion controls, and Steritech food safety protocols to ensure product consistency.
- Resolved customer concerns with a friendly, empathetic demeanor, escalating complex issues to management as needed.
- Maintained a clean, sanitized, and organized workspace by following strict health and sanitation guidelines.
Education
GED -
Homeschool
Springtown, TX05-2026
Skills
- Customer Service and Hospitality
- Point of Sale (POS) Systems
- Cash Handling and Accuracy
- Food Safety and Sanitation
- Time Management and Multitasking
- Conflict Resolution and Communication
- Team Collaboration
- Efficiency
- Calm under Pressure
Timeline
Customer Service
Chick-fil-A
08.2024 - Current
GED -
Homeschool