Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Madison Heiden

Madison Heiden

Collinsville,United States

Summary

Junior business administration human resources management student at Rogers State University. I am a dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. I am eager to learn new skills and learn from professionals.

Overview

5
5
years of professional experience

Work History

Server

Hideaway
Owasso, OK
05.2023 - Current
  • Providing excellent customer service to ensure satisfaction.
  • Assisting in training new servers.
  • Monitoring dining room for cleanliness and proper set-up at all times.
  • Responding efficiently to guest inquiries and complaints in a professional manner.
  • Communicating effectively with kitchen staff regarding customer allergies or special requests.
  • Upholding high standards of sanitation in accordance with health department regulations.
  • Staying informed about daily specials, new menu items, promotions.

Dental Specialist

Oklahoma Army National Guard
Broken Arrow, OK
06.2020 - Current
  • Keep patient information confidential and respect patients rights to privacy.
  • Maintain safety and cleanliness of dental facilities.
  • Treat personnel for routine and emergency dental procedures.
  • Log appropriate patient data during exam
  • Taking inventory and making sure we are prepared with enough supplies before seeing patients.
  • Take bitewing, periapical, panoramic, and occlusal X-rays and prepare them for dentists to review.
  • Training new specialists on supplies and how we operate/ set up for medical events.
  • Gathering information on supplies needed for medical events in a timely manner, in order for the supply sergeant to have them available for the team.
  • Ensuring that our team is able to dispose of waste properly in any environment.
  • Managing a team of three in operations of patient care and setting up a safe and efficient working environment at any location.

Dental Assistant

Owasso Orthodontics
Owasso, OK
05.2022 - 05.2023
  • Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
  • Gathered and reviewed patient records, data, and health history to share with dentists.
  • Took X-rays and prepared them for doctors.
  • Educated patients on treatment procedures and post-procedure home care.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Built long lasting relationships with gaining confidence in our office for repeated business.
  • 3D scanning and editing with Itero software.
  • Explained all procedures in detail and in a way that can be easily understood by the patient/parent.
  • Explained procedures in a way that will make the patient or parent feel more confident and comfortable.

Assistant Store Manager

QuikTrip
Tulsa, OK
02.2020 - 03.2021
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted the store manager in overseeing daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Analyzed customer behavior and adjusted product positioning.
  • Maintained a clean and safe work environment.

Education

Bachelor of Arts - Business Administration

Rogers State University
Claremore, OK
12-2025

Associate of Science - Enterprise Development

Tulsa Community College
Tulsa, OK
12-2023

Certificate of Completion - 68E- Dental Specialist

Medical Education Training Campus (METC)
Fort Sam Houston, TX
08.2021

High School Diploma -

Sapulpa High School
Sapulpa, OK
05.2017

Skills

  • Communication
  • Interpersonal Skills
  • Listening Skills
  • Quick Learner
  • Detail-oriented
  • Strong writing and verbal skills
  • Service prioritization
  • Positive and professional
  • Strong Work Ethic

Affiliations

Student - Dean's Honor Roll Spring 2024

Historian- Oklahoma National Guard Medical Company Area Support

Timeline

Server

Hideaway
05.2023 - Current

Dental Assistant

Owasso Orthodontics
05.2022 - 05.2023

Dental Specialist

Oklahoma Army National Guard
06.2020 - Current

Assistant Store Manager

QuikTrip
02.2020 - 03.2021

Associate of Science - Enterprise Development

Tulsa Community College

Certificate of Completion - 68E- Dental Specialist

Medical Education Training Campus (METC)

High School Diploma -

Sapulpa High School

Bachelor of Arts - Business Administration

Rogers State University

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Madison Heiden