Madison Henry
Waterbury,USA
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approaches when identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales and Service Assistant
Mcgee Ford of Montpelier
Montpelier, VT
01.2025 - Current
- Supported sales and service department by providing flexible assistance wherever needed.
- Collaborated with management to identify areas for process improvement, contributing to enhanced workflow efficiency.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Managed high-volume workloads while maintaining attention to detail in verifying ownership documents and registration forms.
- Ensured protection of customer information while processing critical documents.
Sales Representative
Mcgee Ford of Montpelier
Montpelier, VT
07.2024 - 01.2025
- Engaged directly with customers to identify their specific vehicle desires and needs.
- Utilized strong communication skills to ensure clarity and transparency for clients throughout their experience.
- Demonstrated continuous personal and professional development to enhance contributions as a team member.
- Facilitated proactive communication with customers to navigate diverse challenges effectively.
Customer Service Associate
Jiffy Mart Stores
Warren, VT
08.2023 - 01.2024
- Assisted in training new associates on store policies and customer interaction techniques.
- Monitored and adjusted inventory levels to support seamless product availability and uphold accuracy during restocking activities.
Automotive Service Advisor
802 Subaru
Berlin, VT
02.2023 - 07.2023
- Achieved high customer satisfaction through personalized assistance and support.
- Facilitated effective management of customer documentation and administrative responsibilities, resulting in recognition for exceptional customer service skills.
Cosmetology Apprentice
Afterglow Day Spa and Salon
Waitsfield, VT
01.2022 - 03.2023
- Maintained cleanliness and organization of workstations and tools to ensure safety standards.
- Assisted in providing exceptional customer service during client consultations.
- Participated in training sessions to stay current with industry trends and techniques.
Education
Associate's degree - Behavioral Science / Human Services
CCV
Winooski, VT12-2027
Trade school -
High school diploma or GED - undefined
High School Diploma -
Harwood Union High School
Duxbury, VT01-2024
High School Diploma -
Central Vermont Career Center
Barre, VT06-2023
Skills
- Interpersonal skills
- Time management
- Verbal and written communication
- Computer skills, experience with Microsoft Excel
- Customer service
- Fast learner
- Multitasking and prioritization
- Organizational skills
- Continuous improvement
- Data entry
Accomplishments
- Increased customer satisfaction scores by identifying root causes and implementing effective solutions to customer concerns.
- Maintained confidential records with 100% accuracy and compliance.
- Led hands-on training for lot managers on inventory and key audit procedures, strengthening vehicle tracking and reducing discrepancies.
Certification
- OSHA 10
- Driver's License
Timeline
Sales and Service Assistant
Mcgee Ford of Montpelier
01.2025 - Current
Sales Representative
Mcgee Ford of Montpelier
07.2024 - 01.2025
Customer Service Associate
Jiffy Mart Stores
08.2023 - 01.2024
Automotive Service Advisor
802 Subaru
02.2023 - 07.2023
Cosmetology Apprentice
Afterglow Day Spa and Salon
01.2022 - 03.2023
High school diploma or GED - undefined
Associate's degree - Behavioral Science / Human Services
CCV
Trade school -
High School Diploma -
Harwood Union High School
High School Diploma -
Central Vermont Career Center
Additional Information
I look forward to becoming a member of your team.