Madison Hernandez
McDade,TX
Summary
Dynamic hospitality professional with experience at Chick Fil A, excelling in guest relations and customer service. Proven ability to enhance patron satisfaction through effective problem-solving and time management. Skilled in training staff and implementing food safety standards, contributing to a clean and organized environment that fosters teamwork and
collaboration.
For working in the studio I have learned how to create routines for different age groups and a variety of dancers as well as to manage and engage with all age groups to achieve performance goals and self growth with all dancers
Overview
1
1
year of professional experience
Work History
Hospitality Worker
Chick Fill A
Bastrop, TX
01.2025 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
Dance Instructor
Feat Studios
Brownwood, TX
08.2024 - 06.2025
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
- Offered one-on-one instruction to students by appointment.
- Assisted with coordination and administration of complete dance program.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Education
High School Diploma -
Faith Homeschool
Rising Star, TX05.2021
Skills
- Guest relations
- Event planning
- Food safety
- Production leadership
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Excellent communication
- Cash handling
- Relationship building
- Team building
- Decision-making
- Conflict resolution
- Staff training
- Task prioritization
- Customer service management
- Phone and email etiquette
- POS system operation
- Effective planning
- Team supervision
Timeline
Hospitality Worker
Chick Fill A
01.2025 - Current
Dance Instructor
Feat Studios
08.2024 - 06.2025
High School Diploma -
Faith Homeschool