Madison Herrera
Oklahoma City,OK
Summary
Detail-oriented online shopper with a strong background in customer service. Proven ability to manage high-volume orders efficiently while enhancing the shopping experience through effective communication and organization.
Adaptable professional with experience in retail and online shopping. Known for strong planning and organization skills, contributing to timely order fulfillment and improved customer relations. Committed to driving efficiency and excellence in every customer interaction.
Developed in fast-paced e-commerce environment, showcasing excellent organizational and multitasking abilities. Demonstrates strong analytical skills and keen eye for detail. Seeking to transition into new field, bringing proven track record of efficiency and customer satisfaction.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Online Shopper
Walmart
Oklahoma City, OK
01.2025 - Current
- Selected and gathered grocery items based on customer orders with accuracy.
- Ensured compliance with safety and sanitation standards during shopping processes.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to fulfill high-volume order demands effectively.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Retail Sales Associate
Old Navy
Oklahoma City, OK
08.2024 - 01.2025
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Managed inventory levels, ensuring product availability and organized displays to attract customer attention.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy throughout sales operations.
- Collaborated with team members to achieve daily sales goals and improve store performance metrics.
- Handled customer inquiries and resolved issues promptly, fostering positive customer relationships and satisfaction.
Education
Associate of Arts - Sociology
Oklahoma City Community College
Oklahoma City, OK05-2027
Skills
- Order tracking
- Customer service
- Planning and organization
- Upbeat and outgoing attitude
- Verbal and written communication
- Decision-making
- Prioritizing orders
- Customer relations
- Flexible schedule
Timeline
Online Shopper
Walmart
01.2025 - Current
Retail Sales Associate
Old Navy
08.2024 - 01.2025
Associate of Arts - Sociology
Oklahoma City Community College