Madison Herring
Elkton,VA
Summary
Dedicated and compassionate healthcare professional with comprehensive experience as a Certified Nursing Assistant, Phlebotomist, Administrative Support Specialist, and Health Technician within the Department of Veterans Affairs. Proven ability to provide high-quality patient care, perform clinical procedures, and support interdisciplinary healthcare teams in fast-paced clinical environments. Skilled in phlebotomy, vital signs monitoring, specimen handling, patient intake, electronic health record documentation, scheduling, and administrative coordination. Demonstrates strong attention to detail, adherence to safety and compliance standards, and a deep commitment to serving Veterans with dignity, professionalism, and respect
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Technician- GS 06 Step 4
Department of Veterans Affairs
Harrisonburg, VA
04.2021 - Current
- Maintained confidentiality of all patient information in compliance with HIPAA guidelines
- Maintained cleanliness of examination rooms, instruments, and other areas of the clinic or office
- Ensured compliance with safety regulations related to infection control practices
- Managed patient health records, including entering data into electronic medical record systems
- Communicated effectively with other healthcare professionals involved in patient care plans
- Observed and reported changes in patient condition to registered nurse or provider
- Disposed of potentially hazardous biological material and contaminated supplies
- Performed administrative tasks including scheduling appointments and managing paperwork
- Assisted patients with registration, scheduling appointments and insurance verification
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Provided excellent customer service while interacting with patients and their families
- Prepared specimens for transport to external laboratories
- Performed venipuncture and other blood collection procedures according to established standards
- Verified patient information prior to specimen collection
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained office supplies inventory and ordered materials as needed.
Nursing Care Partner
Sentara Medical Group
Harrisonburg, VA
04.2019 - 03.2021
- Managed and provided leadership to help staff with direct and indirect patient care and telemetry monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Med surg, dialysis, oncology and intensive and critical care units floor experience.
- Placing patients on a tele monitor.
- Performing EKGs thoroughly on patients.
- Assisting at the front desk faxing, answering phone calls, and scheduling for patients.
- Thoroughly obtaining bloodwork.
Certified Nursing Assistant
Bridgewater Retirement Community
Bridgewater, VA
10.2017 - 03.2019
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Used mobility devices and lift equipment to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
East Rockingham High School
Elkton, VACertified Nursing Assistant - Nursing
Massanutten Technical Center
Harrisonburg, VASkills
- Minor surgery assistance
- Colostomy care
- Staff Development
- Precepting
- Unit administration
- Computerized charting
- Geriatric treatment
- Body mechanics
- Intake and discharge
- Acute care
- Rehabilitative care
- Medical terminology
- Relationship building
- Team building
- Drawing blood
- Sanitation and sterilization
- Echocardiogram administration
- Prioritization
- Time management
- Excel spreadsheets
- Training and Development
- Multi-line phone systems
- Recordkeeping
- Bookkeeping
- HIPAA compliance
- Vital signs monitoring
Certification
- Certified Nursing Assistant Certificate-12/31/2021
- BLS certificate- 03/31/2026
Timeline
Health Technician- GS 06 Step 4
Department of Veterans Affairs
04.2021 - Current
Nursing Care Partner
Sentara Medical Group
04.2019 - 03.2021
Certified Nursing Assistant
Bridgewater Retirement Community
10.2017 - 03.2019
High School Diploma -
East Rockingham High School
Certified Nursing Assistant - Nursing
Massanutten Technical Center