Latoya Norris
Gainesville
Summary
Certified Ophthalmic Assistant with 14 years of experience supporting care excellence in busy ophthalmology and Optometry clinics. Works with physicians in performing thorough and accurate eye examinations, testing and procedures to best care of every patient. Experience working directly with insurance companies and web portals to obtain prior authorizations and insurance verifications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Technician
Veterans Affairs Medical Center
10.2023 - Current
- Conducted patient assessments to gather medical history and current symptoms.
- Operated imaging equipment to assist in diagnostic procedures.
- Improved patient care quality by meticulously recording patient symptoms and treatment responses.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Educated patients and relations on ocular health and safety, promoting good eye care.
Certified Ophthalmic Assistant
UF Health Shands
10.2014 - 10.2023
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Obtained prior authorizations for intravitreal injections and laser procedures
- Scheduled patients for procedure
- Documented patient medical history and information utilizing Epic commitment to accuracy.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Ordered Rigid Gas Permeable, Scleral and soft contact lenses
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Fit patient's in Rigid Gas Permeable, Scleral and Soft contact lenses.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Performed Insertion and Removal Training with patient's
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed ophthalmology tests such as OCT's, HVF's, Ishihara, Worth 4 dot, Stereo etc.
Ophthalmic Assistant
Lange Eye Care
04.2012 - 11.2014
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Documented patient medical history and information with commitment to accuracy.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Administered eye medications for dilation and treatment.
- Performed ophthalmology tests such as OCT's, HVF's, Ishihara, Worth 4 dot, Stereo
- Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
Education
High School Diploma -
Chiefland High School
Chiefland Florida05.1998
Skills
- Laser Surgery Assistance
- Manual Refractions
- Inventory Supplies
- Patient Engagement
- Clerical Support
- Preliminary Testing
- Lens Prescription
- Minor Surgery Assistance
- Eye Examination
- Chart Documentation
- Retinal Procedure Assistance
- Insurance Eligibility
- Operational Procedures
- Ophthalmology Testing
- Patient Medical Histories
- Conducting Fittings
- Monthly Inventory
- Electronic Health Records Systems
- Medical Histories and Vital Statistics
- Administrative Duties
- Authorization Input
- Pressure Checking
- EPIC EMR
- Invoice Statements
- Preparing Patients for Exams
- Dilation
- Rigid Gas Permeable, Scleral and Soft contact lens ordering and Fitting
- Obtain authorizations for intravitreal injections and laser procedures
- Insurance coverage verification
- Eligibility determination
- Coverage and authorizations
- Coordination and scheduling
- Prior authorization processing
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Health Technician
Veterans Affairs Medical Center
10.2023 - Current
Certified Ophthalmic Assistant
UF Health Shands
10.2014 - 10.2023
Ophthalmic Assistant
Lange Eye Care
04.2012 - 11.2014
- COA - Certified Ophthalmic Assistant
High School Diploma -
Chiefland High School
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