Madison Heun
Wauwatosa,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Intake Screener
Rogers Behavioral Health
10.2022 - Current
- Completed intake assessment forms and filed patients' charts.
- Collaborated with external agencies and service providers as needed to facilitate patient referrals or gather additional information necessary for accurate screening purposes.
- Managed a high volume of incoming calls promptly, professionally addressing inquiries or directing callers as needed for further assistance.
- Contributed to the overall success of the organization by consistently meeting or exceeding performance expectations in all aspects of the intake screener role.
- Guided new employees through onboarding and trained them on policies, procedures, and general Rogers knowledge.
Server
Belfre
05.2022 - 10.2022
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Server
Fork In The Road
06.2016 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Student Employee
University Of Wisconsin-Green Bay
08.2018 - 05.2021
- Enhanced student engagement by implementing interactive activities and group projects.
- Created and managed project plans, timelines and budgets.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Cultivated safe and comfortable environment for students and staff to study, relax, and be within the community.
Education
Bachelor of Arts - Communication With Journalism Emphasis
University of Wisconsin - Green Bay
Green Bay, WI05.2021
Skills
- Customer Service
- Active Listening
- Data Collection
- Inbound and outbound calls
- Microsoft Office
- Dependable and Responsible
- Multitasking
- Organizational Skills
- Written Communication
- Leadership
Accomplishments
Awarded the peer nominated One Rogers Award for embodying Rogers Behavioral Health's values of compassion, teamwork, and accountability.
Timeline
Intake Screener
Rogers Behavioral Health
10.2022 - Current
Server
Belfre
05.2022 - 10.2022
Student Employee
University Of Wisconsin-Green Bay
08.2018 - 05.2021
Server
Fork In The Road
06.2016 - 05.2022
Bachelor of Arts - Communication With Journalism Emphasis
University of Wisconsin - Green Bay