Madison Holbrook

• Crafted cocktails and beverages, ensuring quality and consistency for diverse clientele.
• Trained new staff on bar procedures, enhancing team efficiency and service standards.
• Managed inventory levels, reducing waste through effective stock rotation practices.
• Implemented creative drink specials, increasing customer engagement and sales volume.
• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Executed successful events, including weddings, birthdays, anniversaries, and holiday functions. Achieved high levels of guest satisfaction through meticulous planning and attention to detail. Fostered positive relationships with clients to encourage repeat business.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely order delivery.
• Collaborated with kitchen staff to coordinate food preparation and presentation.
• Trained and mentored new servers on menu knowledge and service standards.

Assisted with private events throughout the season. Managed hiring of additional staff to support bartending operations. Served crowds ranging from 100 to 400 guests at various events.

• Assisted members in organizing and executing events with a cocktail atmosphere. Supported team efforts to enhance member engagement through social gatherings. Collaborated with staff to create enjoyable experiences for club members.

• Oversaw daily operations, maintaining compliance with health and safety
• Collaborated with kitchen staff to synchronize food and beverage service, improving overall dining experience.
• Resolved customer complaints promptly, enhancing satisfaction and loyalty to establishment.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.