MADISON HOLLAND
Kyle
Summary
Dedicated professional with a background in household management and customer service. Skilled in anticipating family needs, solving problems proactively, and maintaining organized schedules across various platforms. Engaged in Medical Billing and Coding studies, reflecting a commitment to professional development and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HOUSEHOLD MANAGER / PRIVATE NANNY
Private Family
Austin
07.2020 - Current
- Build strong relationships with families through consistent communication, trust, and reliability
- Manage daily schedules, appointments, activities, and household logistics using Google Calendar and organizational tools to keep operations running smoothly
- Communicate regularly through phone calls, text messages, and email to coordinate schedules, provide updates, and address questions or concerns
- Handle changing priorities and unexpected situations while remaining calm, professional, and solution-focused
- Coordinate with schools, healthcare providers, extracurricular programs, and service professionals to ensure schedules and communications remain organized
- Maintain detailed schedules, records, spreadsheets, and important household information with strong attention to detail
- Anticipate needs, solve problems proactively, and provide personalized support
- Balance multiple responsibilities while meeting deadlines and maintaining a high level of organization
SALES ASSOCIATE
Carter's
Norfolk
04.2020 - 10.2020
- Assisted customers in finding products that fit their needs while providing friendly and knowledgeable service
- Built rapport with customers and created positive shopping experiences
- Answered questions, resolved concerns, and provided product information
- Worked in a fast-paced retail environment while balancing customer service and store responsibilities
SERVER
Huddle House
Virginia Beach
11.2019 - 04.2020
- Provided attentive customer service and built positive relationships with guests
- Answered questions, handled concerns, and ensured customers had a positive experience
- Managed multiple tables and responsibilities while maintaining accuracy and organization
AFTER SCHOOL COUNSELOR
YMCA
Virginia Beach
08.2019 - 04.2020
- Built positive relationships with children, parents, and coworkers
- Communicated with parents regarding daily activities and important information
- Led activities, supervised groups, and maintained a safe and organized environment
IN-SHOP TEAM MEMBER
Jimmy John's
Virginia Beach
08.2018 - 12.2019
- Delivered fast, friendly customer service in high-volume environment.
- Answered phone calls to assist customers with orders and resolve inquiries.
- Processed cash transactions while ensuring order accuracy.
Education
Medical Billing and Coding Certificate -
U.S. Career Institute (USCI)
06-2026
Advanced Studies Diploma -
Green Run Collegiate
Virginia Beach, VASkills
- Scheduling and calendar management
- Data entry and organization
- Microsoft Excel and spreadsheet management
- Time management and multitasking
- Problem solving and conflict resolution
- Customer service and support
- Relationship building
- Phone and email communication
- Attention to detail
- Professional communication
Certification
- CPR Certified
Additional Information
Authorized to work in the United States for any employer
Languages
English
Native/ Bilingual
Timeline
HOUSEHOLD MANAGER / PRIVATE NANNY
Private Family
07.2020 - Current
SALES ASSOCIATE
Carter's
04.2020 - 10.2020
SERVER
Huddle House
11.2019 - 04.2020
AFTER SCHOOL COUNSELOR
YMCA
08.2019 - 04.2020
IN-SHOP TEAM MEMBER
Jimmy John's
08.2018 - 12.2019
Medical Billing and Coding Certificate -
U.S. Career Institute (USCI)
Advanced Studies Diploma -
Green Run Collegiate