Madison Hoo
San Francisco,CA
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
KeepCool Bags USA, LLC
06.2021 - 09.2023
- Managing 3 email inboxes and live chat answering customer inquiries including: Returns, product exchanges, delivery issues, and troubleshooting technical issues.
- Quoting and invoicing wholesale, customized wholesale, and custom bag inquiries up to 5,000 units.
- Communicating with the warehouse regarding customer order issues, leading inventory reworks, and troubleshooting API connection between warehouse WMS and Shopify.
- Setting up new products and managing inventory for ecommerce on the website, Amazon, and Faire.
- Collaborating on projects in Asana and creating display ads.
Artistic Director
Flique Editorial
06.2020 - 10.2021
- Collaborating with fellow graphic designers, writers, and head editor to discuss weekly content.
- Creating weekly designs on assigned articles and Post-grad Playbook column for guest speakers for both the website and social media platforms, mostly Instagram.
Graphic Designer
Breaking Green Ceilings Podcast
10.2020 - 08.2021
- Creating cover designs for each guest speaker and background designs in general informational posts.
- Plan out a cohesive front for social media platforms.
- Used Adobe Creative Suite and Microsoft Office Suite.
Retail Salesworker
Whistle
06.2017 - 12.2019
- Maintaining tidy and organized store environment to comply with cleanliness standards.
- Greeting customers, helping locate merchandise, and suggesting suitable options.
- Stocking merchandise, clearly labeling items, and arranging according to size or color.
- Processing sales, returns, and gift card activations on POS system.
- Balancing cash register by handling cash, counting change, and storing coupons.
Human Resources Intern
Lahlouh, Inc.
06.2017 - 09.2017
- Working closely with the vice president and director of the Human Resources Department in handling benefits, staffing administration, and file management.
- Compiling spreadsheets capturing the Human Resources matrix.
- Filling in for staff at the reception desk to take calls and sign-in visitors.
Education
Bachelor of Arts - Art
University of California - Los Angeles
Los Angeles, CA06.2020
Skills
- Customer Experience Improvement
- Microsoft Office
- POS Systems and Ordering Platforms
- Adobe Creative Suite
- Canva
- Asana
Websites
Timeline
Customer Experience Associate
KeepCool Bags USA, LLC
06.2021 - 09.2023
Graphic Designer
Breaking Green Ceilings Podcast
10.2020 - 08.2021
Artistic Director
Flique Editorial
06.2020 - 10.2021
Retail Salesworker
Whistle
06.2017 - 12.2019
Human Resources Intern
Lahlouh, Inc.
06.2017 - 09.2017
Bachelor of Arts - Art
University of California - Los Angeles
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