Madison Hosley
Raytown,MO
Summary
Experienced Assistant manager with thorough knowledge in leadership, and communication skill. Specialized in handling multiple tasks simultaneously and able to deliver first class customer service.
Sonic is something I've done since I was able to work. Left to try new things, but always came back. Previous partner was in the military so i was trained to have a lot of self discipline.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Northland Sonic Drive-IN
Raytown, MO
08.2024 - Current
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Adept in serving drive thru and on lot customers with optimal customer service
- Adhere to all food, health, and safety regulations
- Provided feedback on employee performance and implemented corrective measures as needed.
- Maintained inventory levels by counting inventory and ordering truck
- Monitored daily operations to ensure efficient workflow.
- Delegated cleaning duties to employees to ensure the store stays clean and up to procedure
- Established procedures for handling returns and exchanges efficiently.
- Resolved customer complaints using 'BLAST' method in order to resolve the issue and allow the customer to leave satisfied.
- Gone through several audits
- Handled miscellaneous tasks in order to ensure the team's goals
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Interviewed and hired qualified candidates to fill open positions.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Train employees on additional positions in order to help maintain the coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Co-Manager
DLR Group
Saint Joseph, MO
06.2016 - 07.2024
- Same as above
Education
High School Diploma -
Lafayette High School
St Joseph MO05-2017
Skills
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Policy Enforcement
- Operations Management
- Team motivation
- Money Handling
- Staff Supervision
- Cost Control
- Orientating and training
- Staff Development
- Staff Management
Certification
- serve safe certified
- AMLC
Timeline
Assistant Manager
Northland Sonic Drive-IN
08.2024 - Current
Restaurant Co-Manager
DLR Group
06.2016 - 07.2024
High School Diploma -
Lafayette High School
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