Madison Hothem
Meridian,ID
Summary
Motivated recent graduate with a B.S. in Psychology and an A.A. in Criminology, combining internship experience in advocacy and research with customer-facing roles. Skilled in behavioral analysis and problem-solving, with a proven ability to collaborate within diverse teams. Prepared to contribute effectively in entry-level roles in behavioral health, forensic psychology, or criminal justice.
Overview
3
3
years of professional experience
Work History
Intern
Elevate Empire
Payette, Idaho
01.2026 - 05.2026
- Researched human trafficking, victim advocacy, behavioral health, and community-based intervention programs to inform effective strategies.
- Researched and analyzed behavioral health resources, youth support services, and evidence-based practices to support nonprofit initiatives.
- Collaborated remotely with organizational leadership to support project planning, research initiatives, and program development.
- Created educational materials, presentations, and outreach content to enhance community awareness and prevention efforts.
- Organized research findings and maintained project documentation to support timely completion of multiple assignments.
Barista
Dutch Bros
Pocatello, Idaho
07.2025 - 04.2026
- Built strong relationships with customers by recognizing individual preferences and providing personalized service.
- Maintained composure while delivering exceptional customer service in fast-paced, high-pressure environment, enhancing customer experience.
- Handled cash transactions and point-of-sale systems with accuracy, ensuring seamless service and customer satisfaction.
- Collaborated with team members to solve problems, improve workflow, and ensure efficient daily operations.
- Maintained clean, organized, and safety-focused work environment, adhering to company standards to support operational efficiency.
Educator
Lululemon Athletica
Ketchum, Idaho
05.2023 - 12.2023
- Cultivated relationships with guests through active listening and personalized recommendations to enhance their experience.
- Resolved guest concerns with professionalism, empathy, and effective problem-solving.
- Collaborated with a high-performing team to achieve sales goals while delivering an exceptional guest experience.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Informed guests about products by assessing individual needs and delivering tailored solutions, resulting in increased satisfaction.
Education
Bachelor of Science - Psychology
Idaho State University
Pocatello, ID05-2026
Associate of Arts - Criminology
Idaho State University
Pocatello, ID05-2026
Skills
- Customer relationship management
- Behavioral analysis
- Problem-solving
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
- Detail orientation
- Active listening
- Communication skills
- Criminal psychology
Timeline
Intern
Elevate Empire
01.2026 - 05.2026
Barista
Dutch Bros
07.2025 - 04.2026
Educator
Lululemon Athletica
05.2023 - 12.2023
Bachelor of Science - Psychology
Idaho State University
Associate of Arts - Criminology
Idaho State University