Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Howard

Greensboro,NC

Summary

Driven and adaptable, I leveraged my roles at Chick-fil-A and Zebulon Rehabilitation Center to enhance customer experiences and patient care through exceptional service and empathy. A certified trainer, I excel in fast-paced environments, demonstrating strong problem-solving and teamwork skills. Contributed significantly to a major community service event, showcasing my commitment to impactful work.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Fast Food Worker

Chick-fil-A
06.2022 - Current
  • Certified Trainer: Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Improved team efficiency with effective communication and coordination during peak hours.
  • Enhanced customer experience by maintaining clean and welcoming dining area.
  • I'm trained in both Front Of House and Back Of House
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted Guests with great hospitality and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Student Volunteer

Zebulon Rehabilitation Center
04.2024 - 04.2024
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
  • Enhanced patient comfort by providing compassionate care and assistance in daily activities.
  • Demonstrated strong communication skills while interacting with patients from diverse backgrounds and age groups.
  • Assisted nursing staff with essential procedures, contributing to efficient and effective patient care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Volunteer Hurricanes Packing Event

Chick-fil-A
08.2023 - 08.2023
  • Packaged 33,000 meals to give back to the Greater Triangle Area. The Carolina Hurricanes helped sponsor the event.


Education

Bachelor of Science - Biology

North Carolina A&T SU
Greensboro, NC
12.2028

High School Diploma -

Bunn High School
Bunn, NC
06.2024

Skills

  • Customer Service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and Empathy
  • Reliable and punctual

Certification

  • OSHA Certified ( January, 2022)
  • CPR/AED Certification ( April, 2022)
  • Certified Nursing Assistant (CNA) ( May 26, 2024)

Timeline

Student Volunteer

Zebulon Rehabilitation Center
04.2024 - 04.2024

Volunteer Hurricanes Packing Event

Chick-fil-A
08.2023 - 08.2023

Fast Food Worker

Chick-fil-A
06.2022 - Current

Bachelor of Science - Biology

North Carolina A&T SU

High School Diploma -

Bunn High School

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Madison Howard