Madison Iosia
Brooklyn,US
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Client Care Representative
Tiffany & Company
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base.
- Built strong relationships with clients through consistent follow-up and genuine empathy during one on one appointments with damaged items.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Wrote service orders for every item in need of repair.
Events and Floor Manager
C.C. Filson
06.2022 - 08.2024
- Create mood boards and pitch decks, effectively communicating vision to the creative team
- Manage RSVPs and track event data using Excel, analyzing outcomes for continuous improvement
- Oversee daily store operations, fostering a productive environment and ensuring customer satisfaction
- Coordinated with local businesses to host joint events, fostering community relations and enhancing brand loyalty
- Worked closely with marketing team to synchronize event themes with ongoing campaigns, ensuring cohesive brand messaging
- Utilized data analytics to assess event performance, identifying key trends and actionable insights for future planning
- Managed team of 6 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelors of Fine Art - Acting
University of Florida
04.2022
Skills
- Collaborative
- Creative
- Leadership
- Event Management
- Celebrity Service
- Employee Training
Timeline
Client Care Representative
Tiffany & Company
08.2024 - Current
Events and Floor Manager
C.C. Filson
06.2022 - 08.2024
Bachelors of Fine Art - Acting
University of Florida
Similar Profiles
Jessica JohnsonJessica Johnson
Operations Associate at Tiffany & CompanyOperations Associate at Tiffany & Company
Michael DavisMichael Davis
Client Advisor at Tiffany & CompanyClient Advisor at Tiffany & Company
REILLY SILVESTRIREILLY SILVESTRI
Operations Professional at Tiffany & CompanyOperations Professional at Tiffany & Company
Alex ArangoAlex Arango
CLIENT ADVISOR at Tiffany & CompanyCLIENT ADVISOR at Tiffany & Company
Saida ReavesSaida Reaves
Clerical Associate at NYC Health + HospitalsClerical Associate at NYC Health + Hospitals