MADISON JACOBS
Gibraltar
Summary
Dynamic and dedicated professional with extensive experience in the service industry, recognized for delivering exceptional customer service and ensuring timely and accurate order fulfillment. Strong multitasking abilities and effective problem-solving skills are demonstrated while maintaining a positive demeanor in fast-paced environments. Eager to leverage these strengths in an entry-level position, contributing to team success and gaining valuable industry experience. Committed to fostering positive customer interactions and enhancing operational efficiency.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server/Assistant Event Coordinator
The Waterfront Wyandotte
Wyandotte, MI
07.2024 - Current
- Anticipated customer needs and responded promptly to enhance service experience.
- Interacted with customers in friendly, professional manner to foster positive relationships.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Utilized communication skills to address and resolve guest concerns effectively.
- Led teams in the planning and execution of events, focusing on efficient setup and takedown processes.
Server/Hostess
Bierhaven
Woodhaven, MI
08.2023 - 07.2024
- Sanitized hands and surfaces to ensure food safety and adhere to health department standards.
- Resolved customer complaints and inquiries in a timely manner.
- Listened to customer concerns and complaints and quickly rectified issues.
- Addressed customer concerns and resolved complaints promptly to enhance dining experience.
Server
Leo's Coney Island
Woodhaven, MI
12.2023 - 05.2024
- Resolved guest complaints or concerns quickly, fostering positive relationships between restaurant management and patrons.
- Delivered customer checks and securely processed credit card or cash payments.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Collaborated with kitchen staff during busy periods, ensuring efficient service and customer satisfaction.
Education
High School Diploma -
Oscar A. Carlson High School
Gibraltar, MI06.2024
Skills
- Customer service
- Task management
- Dependable team member
- Excellent communication
- Event planning
- Problem solving
- Reliable and responsible
- Dedicated work ethic
Certification
- BLS/ Stop the bleed certified
- OSHA certified
Timeline
Server/Assistant Event Coordinator
The Waterfront Wyandotte
07.2024 - Current
Server
Leo's Coney Island
12.2023 - 05.2024
Server/Hostess
Bierhaven
08.2023 - 07.2024
High School Diploma -
Oscar A. Carlson High School