Proactive shift leader with expertise in team training, customer service management, and conflict resolution. Committed to enhancing operational efficiency and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
06.2025 - 07.2026
Supervised daily operations to ensure efficient service and adherence to quality standards.
Trained and mentored team members on food safety protocols and customer service best practices.
Managed inventory levels, coordinating with suppliers to maintain stock availability.
Implemented procedures to streamline workflow, enhancing speed of service during peak hours.
Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
Overnight Stocker
Walmart
02.2025 - 05.2025
Organized and stocked merchandise on shelves to maintain optimal product availability.
Collaborated with team members to execute inventory management processes efficiently.
Operated pallet jacks and forklifts safely for stock movement and storage.
Assisted in unloading shipments, ensuring accurate counting and inspection of products.
Maintained cleanliness and organization of stockroom, promoting a safe work environment.
Crew Worker
Mc'Donalds
12.2023 - 05.2024
Prepared food items according to standardized recipes and procedures.
Maintained cleanliness and organization of workstations and dining areas.
Operated kitchen equipment safely and efficiently.
Assisted team members in delivering exceptional customer service during peak hours.