Madison Johnson
North Tonawanda,NY
Summary
Driven professional with a proven track record in customer service and leadership, honed at Platter's Chocolates and other notable companies. Excelled in team collaboration and public speaking, significantly enhancing customer experience. Skilled in multitasking and communication, adept at elevating team performance and service standards.
Overview
4
4
years of professional experience
Work History
Retail Trainer
Platter's Chocolates
11.2021 - Current
- Preparing and serving drinks and ice cream while maintaining excellent customer service and an organized workplace
- Train new hires on the company’s policy, culture and resources
- Help to support managing and supervising the shift
Ride Operator
Niagara Amusement Park and Splash World
06.2024 - 08.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Food Service Worker
Wurlitzer Pizza Company
04.2021 - 11.2021
- Utilized strong multitasking skills to manage multiple orders of subs and salads simultaneously without losing quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety..
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Starpoint High School
Pendleton, New York06.2023
Skills
Customer Service
Teamwork
Communication
Leadership
Public Speaking
Reading
Writing
Timeline
Ride Operator
Niagara Amusement Park and Splash World
06.2024 - 08.2024
Retail Trainer
Platter's Chocolates
11.2021 - Current
Food Service Worker
Wurlitzer Pizza Company
04.2021 - 11.2021
High School Diploma -
Starpoint High School
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