Madison Jones
Goose Creek,SC
Summary
Results-driven Patient Care Coordinator with experience in care coordination, referral management, and healthcare administration. Skilled in managing patient scheduling, prior authorizations, and insurance verification while ensuring seamless continuity of care. Strong ability to collaborate with providers, patients, and insurance companies to resolve issues and improve patient outcomes. Known for delivering high-quality patient support, maintaining HIPAA compliance, and efficiently handling high-volume workflows in fast-paced clinical environments. Willing to relocate: Anywhere
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Carolina Health and Hearing
Charleston, SC
02.2025 - Current
- Coordinate patient care by managing scheduling, referrals, and follow-ups to ensure timely and efficient service delivery
- Verify insurance eligibility, obtain prior authorizations, and resolve coverage issues to prevent delays in treatment
- Serve as a liaison between patients, providers, and insurance companies to support continuity of care
- Manage high-volume calls, address patient concerns, and de-escalate issues while maintaining professionalism
- Maintain accurate patient records using EMR systems while ensuring full HIPAA compliance
- Support clinical staff by improving communication and streamlining front-office operations
Remote Referral Management Specialist
Medical University of South Carolina
Charleston, SC
01.2023 - 02.2025
- Coordinated patient referrals and ensured accurate documentation for specialty care services
- Collaborated with providers, insurance companies, and pharmacies to resolve care coordination issues
- Maintained detailed patient records and performed data entry with a high level of accuracy
- Applied strong problem-solving and customer service skills to enhance patient experience
Overnight Unarmed Guard
TradePort Logistics, LLC
Mount Pleasant, SC
10.2022 - 01.2023
- Monitored facility safety and enforced security procedures
- Coordinated logistics and maintained accurate system records
Wal-Mart Cashier
Walmart
Summerville, SC
03.2022 - 10.2022
- Delivered excellent customer service in a fast-paced retail environment
- Handled high-volume transactions with accuracy and efficiency
Education
High school diploma or GED - undefined
Stratford High School
Human Services (College)
Trident Technical College
4 2026
Skills
- Microsoft
- Electronic health records (EHR) management
- Private practice experience
- Organizational skills
- Logistics
- Medical Billing
- Medical coding
- Customer Service
- Referral coordination
- Handling patient inquiries
- Time management
- Data Entry
- Cash Handling
- Medical scheduling
- Communication skills
- Patient Care
- Insurance Verification
- Epic
- Managing patient records
- Medical Terminology
- Computer Skills
- Medical administrative support
- Security
- Medical records
- HIPAA
- Patient registration
- Office experience
Timeline
Patient Care Coordinator
Carolina Health and Hearing
02.2025 - Current
Remote Referral Management Specialist
Medical University of South Carolina
01.2023 - 02.2025
Overnight Unarmed Guard
TradePort Logistics, LLC
10.2022 - 01.2023
Wal-Mart Cashier
Walmart
03.2022 - 10.2022
High school diploma or GED - undefined
Stratford High School
Human Services (College)
Trident Technical College