Open To Work
Verified
This profile is verified using an email address.
Madison Jones
Fairview,TN
Summary
Results-driven Financial Operations Analyst known for productivity and efficiency in task completion. Specializes in financial assessment, client relationships, and process improvement. Excel in analytical thinking, problem-solving, and communication, ensuring seamless collaboration and strategic decision-making in finance teams.
Overview
6
6
years of professional experience
Work History
Benefits & Financial Operations Analyst
Tennessee Department of Treasury
Nashville, TN
07.2023 - Current
- Accurately calculate retirement benefits using detailed formulas, and evaluate data on member records to make any necessary corrections or retroactive payments
- Determine member eligibility and process refunds of accumulated contributions and interest to members and rollover companies
- Maintain integrity of the pension administration system by precisely processing sensitive account updates, including retiree and beneficiary transitions
- Communicate effectively and professionally with members, beneficiaries, and employers through phone and email inquiries regarding benefits, membership, lost service, and beneficiary changes
Graduate Program Assistant
University of Tennessee Martin Media Center
Martin, TN
05.2023 - 05.2024
- Provide valuable customer service to students, faculty, staff, and community members by taking and performing orders, renting out media and school equipment, and scheduling reservations for instructional purposes
- Fulfill orders and perform tasks including, but not limited to, printing posters, digital cutting, laminating, 3-D printing, and duplication projects
Event Operations Coordinator
NFL On Location
Phoenix, AZ
02.2023 - 02.2024
- Escorted NFL Hall of Famers & Legends and musical talent throughout Super Bowl events while managing crowds and following a strict schedule; directed and assisted guests and players as needed during the Kansas City Chiefs after-party
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Facility Operations Supervisor
University of Tennessee Martin Student Recreation Center
Martin, TN
04.2021 - 08.2023
- Supervise facility operations, intramural sports, and campus-wide events, overseeing staff procedures, enforcing safety protocols, and managing opening/closing procedures
- Manage customer relations, membership sales, register transactions, and equipment rentals while providing direct front-desk and phone support for patrons and vendors
- Develop promotional flyers, event announcements, and engaging social media content to increase campus participation and brand awareness within the community and social platforms
- Coordinate event logistics, setup, teardown, crowd management, and vendor relations for large-scale campus events and concerts
Education
MBA - Business Administration
University of Tennessee At Martin
Martin, TN05-2024
Bachelor of Science - Business Administration, Marketing
University of Tennessee At Martin
Martin, TN05-2023
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSkills
- Pension administration
- Retirement calculations
- Benefits processing
- Eligibility verification
- Accounts reconciliation
- Microsoft Office
- Data validation
- Records management
- Financial reporting
- Problem solving
- Effective communication
- Teamwork and collaboration
Timeline
Benefits & Financial Operations Analyst
Tennessee Department of Treasury
07.2023 - Current
Graduate Program Assistant
University of Tennessee Martin Media Center
05.2023 - 05.2024
Event Operations Coordinator
NFL On Location
02.2023 - 02.2024
Facility Operations Supervisor
University of Tennessee Martin Student Recreation Center
04.2021 - 08.2023
MBA - Business Administration
University of Tennessee At Martin
Bachelor of Science - Business Administration, Marketing
University of Tennessee At Martin