Madison Kailihiwa

• Maintained cleanliness and organization of work area to ensure compliance with health standards.
• Provided exceptional customer service, addressing inquiries and enhancing overall guest experience.
• Collaborated with team members to optimize workflow during busy service periods.
• Implemented inventory management practices, reducing waste and ensuring product availability.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained regular and consistent attendance and punctuality.

Assisted customers with transactions at the cash register. Supported guest services by addressing inquiries and providing assistance. Facilitated drive-up services and managed order fulfillment processes.

• Assisted in maintaining cash drawer accuracy through regular reconciliations and audits.
• Processed customer transactions efficiently using POS systems to ensure accurate sales reporting.
• Trained new staff on operational procedures and best practices in cashiering activities.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

Assisted senior community manager in addressing homeowner inquiries and requests via software system. Supported spreadsheet management and processing of violations.

• Coordinated property management tasks to ensure timely tenant communication and issue resolution.
• Assisted in preparing detailed market analysis reports to support strategic decision-making.
• Completed case records for each incoming call detailing caller information, issue description and other pertinent points.
• Organized company events and meetings, fostering a positive work environment and increased employee morale.