Madison Kauffman
Frisco,TX
Summary
Dynamic Senior Management Coordinator at Cortland with a proven track record in employee training and operations management. Enhanced billing resolution efficiency through innovative Excel tracking tools, driving compliance and accuracy. Skilled in budget management and customer relations, consistently delivering results that exceed expectations while fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Senior Management Coordinator
Cortland
09.2024 - Current
- Process 300+ scheduled billing and late fee override help desk tickets in each month in accordance with SLAs, ensuring accurate resolutions and minimal impact on associates and community teams.
- Improved resolution of billing and late fee override tickets by training Management Coordinators in OneSite workflows, standardizing how tickets were processed and ensuring accuracy in ledger adjustments. Acted as a resource for troubleshooting complex ticket scenarios, which reduced backlog and increased the team’s completion speed.
- Serve as a trusted escalation point for complex ticket issues, coordinating with Operations, Centralized Services Team and Training to drive timely solutions.
- Maintain compliance and accuracy in associate housing documentation, ensuring all approvals meet PMA and company requirements.
- Enhanced associate housing compliance by creating a live Excel tracker with PivotTables and Power Query used crossed-functionally between various departments, centralizing manually collected data into a dynamic dashboard. The tool provides real-time visibility for executive leadership and enables the Management Coordinator Team to monitor activity, ensure discount accuracy, track uncollected documents, and address associate eligibility concerns proactively.
Community Manager
Cortland
08.2023 - 09.2024
- Oversaw community financial performance, managing budgets, forecasting, and NOI goals while monitoring variances and driving initiatives to improve revenue and control expenses.
- Completed monthly financial reporting in OneSite, OpsTech, and Financial Suite, ensuring accuracy in ledgers, accruals, and expense allocations.
- Managed CapEx planning and execution, coordinating with vendors to ensure projects were delivered on time and within budget.
- Partnered with regional leadership to analyze financial performance trends, address risks, and implement strategies to meet ownership and investor expectations.
- Supported the successful disposition of a community, ensuring smooth financial and operational transition.
- Multi-sited across multiple communities during leadership gaps, maintaining operational consistency and financial accountability.
Assistant Community Manager
Cortland
08.2018 - 08.2023
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
Leasing Consultant
Cortland
07.2016 - 08.2018
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Skills
- Employee training
- Innovation management
- Customer relations
- Bookkeeping
- Multitasking and organization
- Operations management
- Budget management
- Task prioritization
- Attention to detail
- Research and analysis
Software Knowledge:
- OneSite
- Ops Technology
- RealPage Financial Suite
- Service Now
- Funnel
- Concur
- PowerBi
- Microsoft Excel
- Microsoft Word
- Microsoft Forms
- Microsoft Lists
- Microsoft SharePoint
Timeline
Senior Management Coordinator
Cortland
09.2024 - Current
Community Manager
Cortland
08.2023 - 09.2024
Assistant Community Manager
Cortland
08.2018 - 08.2023
Leasing Consultant
Cortland
07.2016 - 08.2018
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