Madison Keith
Kingsport,TN
Summary
Detail-oriented professional with strong problem-solving and customer service skills. Proven ability to enhance customer experiences and streamline operations in fast-paced environments, consistently meeting performance metrics.
Overview
6
6
years of professional experience
Work History
Merchandise Execution Associate
Home Depot
05.2026 - Current
- Assisted in maintaining product displays to enhance customer shopping experience.
- Collaborated with team members to ensure timely restocking of merchandise.
- Learned and implemented safety protocols for handling products and equipment.
- Supported inventory management by accurately tracking stock levels.
- Developed knowledge of store layout to assist customers efficiently.
- Assisted team members in achieving daily tasks, fostering a collaborative work environment.
- Ensured compliance with company policies and procedures, contributing to a safe and inclusive workplace culture.
- Consistently met or exceeded performance metrics related to sales goals, productivity targets, inventory accuracy, as well as visual presentation standards.
Customer Relations Sales Represenitive
The Naked Bee
12.2025 - 05.2026
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Adapted quickly to changing priorities in fast-paced work settings.
- Collaborated with team members and completed tasks independently in various projects.
- Demonstrated quick learning by mastering new tools and processes swiftly.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Tool Rental Associate
Home Depot
04.2025 - 12.2025
- Assisted customers in selecting appropriate tools for rental needs, thereby enhancing customer satisfaction and service experience.
- Streamlined check-in/check-out processes to improve efficiency and reduce wait times for customers.
- Maintained tool inventory accuracy through regular audits and system updates, ensuring optimal stock levels.
- Trained new associates on tool rental procedures, promoting compliance with safety and operational standards.
- Implemented maintenance schedules for rental equipment, extending tool lifespan and reliability.
- Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
Operations Helper
Eastman Chemical Company
05.2024 - 02.2025
- Facilitated communication between departments to enhance workflow and address operational challenges.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
Customer Specialist
CarMax
08.2023 - 05.2024
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction levels.
- Assisted customers in vehicle selection, providing expert knowledge on features and benefits.
- Collaborated with team members to streamline vehicle delivery processes, ensuring timely service.
- Maintained accurate records of customer interactions and transactions using CRM systems.
- Conducted follow-up communications with customers post-purchase to ensure continued satisfaction.
- Responded to customer inquiries via phone, email and web-based platforms.
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Merchandise Associate
Lowe's
07.2022 - 07.2023
- Assisted customers in locating products, providing exceptional service and support.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Operated cash registers, accurately processing transactions and handling customer inquiries.
- Assisted customers in locating merchandise, enhancing overall shopping experience and satisfaction.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Operated point-of-sale systems efficiently to process transactions and handle customer inquiries.
- Organized product displays according to company guidelines, improving visual merchandising standards.
Front Line Crew Member
Pal's Sudden Service
07.2020 - 07.2022
- Delivered exceptional customer service during high-volume shifts.
- Operated point-of-sale systems, ensuring accurate transactions and handling cash responsibly.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Resolved customer complaints promptly, fostering a positive dining environment and loyalty.
- Led initiatives to improve workflow efficiency, resulting in faster service times during peak hours.
- Implemented inventory management practices to minimize waste and optimize stock levels.
Education
High School Diploma -
Holston High School
Damascus, VA05-2022
Skills
- Store layout
- Brand management
- Store planning
- Space management
- Space optimization
- CRM management
- Sales strategies
- Customer service
- Time management
- Teamwork and collaboration
- Attention to detail
- Brand awareness
Timeline
Merchandise Execution Associate
Home Depot
05.2026 - Current
Customer Relations Sales Represenitive
The Naked Bee
12.2025 - 05.2026
Tool Rental Associate
Home Depot
04.2025 - 12.2025
Operations Helper
Eastman Chemical Company
05.2024 - 02.2025
Customer Specialist
CarMax
08.2023 - 05.2024
Merchandise Associate
Lowe's
07.2022 - 07.2023
Front Line Crew Member
Pal's Sudden Service
07.2020 - 07.2022
High School Diploma -
Holston High School