Madison Kelly
South Jordan,UT
Summary
Shift leader with over 5 years of customer service experience. Strong background of providing exceptional customer service, handling transactions efficiently, and maintaining a positive and welcoming environment. Proven ability to work collaboratively in a fast paced team setting, manage customer inquiries, and resolve issues promptly.
Overview
6
6
years of professional experience
Work History
Manager/Assistant Director
Chick-Fil-A
11.2022 - Current
- Manage multiple tasks
- Oversee daily operations
- Manage shifts
- Supervise and train team members
- Receive phone calls and handle money
- Handle guest needs and complaints positively
- Make guest connections
- Manage opening or closing procedures
- Give feedback and manage employee issues
- Work on marketing events
- Design the community board
- Help with social media account
Customer Service/Cashier
Ridley’s Family Market
11.2021 - 09.2022
- Bagged groceries and processed customer transactions accurately and efficiently. Assisted customers with learning and working the “new” self check out. Assisted other departments by stocking the shelves and cleaning. Helped at the Customer Service counter. Trained on opening procedures.
- Managed cash drawer, ensuring balanced accounts at the end of shift.
Customer Service/Cashier
Hobby Lobby
11.2020 - 09.2021
- Assisted customers with locating products and answered their questions. Helped with stocking shelves and organizing displays. Operated the cash register and handled customer returns and exchanges.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Table Busser
Black Bear Diner
01.2020 - 10.2020
- Bussed tables, cleared, cleaned and set tables quickly.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- General cleaning.
Skills
- Work well with others
- Positive attitude
- Dependable
- Communicate effectively
- Able to adapt to unpredictable events and changing schedules
- Fast learner
- Strong work ethic
- Willing to learn and be coached
- Customer service
- Multitasking Abilities
Timeline
Manager/Assistant Director
Chick-Fil-A
11.2022 - Current
Customer Service/Cashier
Ridley’s Family Market
11.2021 - 09.2022
Customer Service/Cashier
Hobby Lobby
11.2020 - 09.2021
Table Busser
Black Bear Diner
01.2020 - 10.2020