Michael Stiens
Cincinnati
Summary
Seeking a Golf Professional position to achieve company goals while using my extensive knowledge of the golf business. Utilizing skills like hard work, problem solving, and ability to work well with others. I'm a dynamic golf professional with a proven track record at Five Iron Golf, achieving a 70% increase in membership. Skilled in strategic planning and staff management, I excel in delivering exceptional customer service and maintaining high-quality standards. Certified in club fitting and golf instruction, I foster strong relationships with clients and colleagues alike.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Director of Golf/Instructor GM of Pfmc
Five Iron Golf
05.2023 - Current
- Streamlined communication between golf operations, event sales, food and beverage, etc.
- Managed tee sheet between members and new customers.
- As AGM of Performance I was tasked on bringing in new members as well as retaining existing members.
- Maintained and serviced all golf equipment such as Trackman, Callaway golf clubs, monitors, cameras, hitting turf, etc.
- Set up competitions and golf outings for events, parties, avid golf groups, etc.
- As Assistant Director of Golf/Instruction I have several hundred hours of giving golf lessons and club fitting to a number of clients, of all different age levels.
- Tasked with opening the facilities on time and keeping the place looking exceptionally clean and working properly.
- Keeping logs and documents for all inventory needs such as Callaway golf clubs, members bags, golf equipment for simulators, tees, balls, etc.
- Have received several different certifications while at Five Iron Golf such as Golf Digest Golf Instruction, Callaway Club Fitting, Trackman University, and Forever Golf.
- Increased membership numbers by 70% from first year to now.
Independent Golf Instructor
Stiens Golf Instruction/19th Hole Indoor Golf Bar
03.2020 - 02.2023
- Several hours of golf lessons on Full Swing golf simulators.
- Managed my own schedule for the 19th Hole, as well as outdoor lessons on the range.
- Implemented golf club repair and grip change for customers on my own time.
- Hosted junior programs once a month with help from First Tee Program.
Account Operations Manager/Sales
MegaCorp Logistics LLC
09.2017 - 11.2019
- Negotiated pricing with customers and their logistics team for the transportation of goods.
- Scheduled strict pickup and delivery times while staying above a 95% on time pickup/delivery rating.
- Contributed a 45% increase on our sales team during my duration there.
- Managed all legal documentation on every shipment we were a part of.
- Managed logs and kept monetized tracking systems on all shipments.
Assistant Golf Professional/Outside Services
Lake Nona Golf & Country Club
05.2014 - 08.2017
- Coordinated and made schedules for our Outside Services team as Supervisor.
- Pro shop duties such as answering phone calls, scheduling tee times, ringing in sales for hard and soft goods, member inquiries, maintaining cleanliness and display organization, etc.
- Responsible for maintaining full fleet of 80+ carts
- Organized duties and tasks for Outside Services for professional tournaments and member/member tournaments.
- Trusted by PGA/LPGA professionals with club repair and their personal items.
- Gained immense knowledge being around top golf instructors for PGA/LPGA players.
- Implemented trust and quality customer service for members and guests.
- Managed and maintained logs for maintenance on all carts and driving range equipment.
- Helped organize new club fitting and performance center at the back of the range.
- Organized logistics for commercial filming days with our LPGA/PGA players.
Sheet Metal Mechanic/Foreman
Jacobs Mechanical Inc.
10.1996 - 02.2012
- Supervised between 6-15 coworkers on multi-million dollar job sites.
- Assembled and installed commercial ductwork and steel structures for large facilities and companies.
- Trained and certified in accurate blueprints and building specifications.
- Processed employees time records.
- Consistently met job deadlines while meeting customer satisfaction.
- Scheduled truck deliveries and material organization on job sites.
- Extensive qualifications for crane signaling and logistics.
- Certified to operate large scissor and boom lifts.
- Welding Certification
Education
Associate of Science - Golf Operations Management
Golf Academy of America
Orlando, FL08-2014
No Degree - Sheet Metal Apprentice Completion
Sheet Metal Local 24
Cincinnati, OH07-2001
Skills
- Staff management
- Creative direction
- Strategic planning
- Work well with others
Certification
- Advanced Golf Instruction Certification (GAA)
- Golf Club Repair Certification (GAA)
- Golf Digest Golf Instruction Certification
- Trackman University Certification
- Callaway Golf Fitter on Staff
- Golf Forever
Timeline
Assistant Director of Golf/Instructor GM of Pfmc
Five Iron Golf
05.2023 - Current
Independent Golf Instructor
Stiens Golf Instruction/19th Hole Indoor Golf Bar
03.2020 - 02.2023
Account Operations Manager/Sales
MegaCorp Logistics LLC
09.2017 - 11.2019
Assistant Golf Professional/Outside Services
Lake Nona Golf & Country Club
05.2014 - 08.2017
Sheet Metal Mechanic/Foreman
Jacobs Mechanical Inc.
10.1996 - 02.2012
Associate of Science - Golf Operations Management
Golf Academy of America
No Degree - Sheet Metal Apprentice Completion
Sheet Metal Local 24
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