Experienced and hardworking employee with customer service, multitasking, and time and staff management abilities. Devoted to giving every customer a positive and memorable experience and always looking to learn and develop one’s skills.
Overview
1
1
year of professional experience
Work History
Director of Outside Operations/Assistant Golf Professional
Springdale Golf Club
Princeton, NJ
04.2024 - Current
Managed the scheduling and task delegation for a team of 11 employees involved in external operations.
Enhanced member experience through efficient management of tee time bookings, range operation, and short game area.
Optimized operations for a fleet of 40 golf cars by employing strategic staging, rotation, and charging methods.
Organized and cleaned member and guest bags through guest service and storage.
Managed the setup for internal and external tournaments, accommodating 1,000+ participants.
Guest Service Attendant
Springdale Golf Club
Princeton, NJ
04.2023 - 10.2023
Enhanced member relationships to ensure a personalized and exceptional experience.
Assisted members and guests with baggage handling and fulfilling requests.
Ensured the neat organization of the golf cart staging area, bag drop, and range.
Resolved customer complaints in a timely manner while maintaining professional demeanor.
Education
BBA - Major in Entrepreneurship
Dalhousie University
Halifax, Nova Scotia
06-2023
Skills
Operations Management
Staff Management
Time Management
Teamwork and Collaboration
Professional Appearance
Member Assistance
Flexible Schedule
MS Word, Excel, and Outlook
Timeline
Director of Outside Operations/Assistant Golf Professional