Summary
Overview
Work History
Skills
Timeline
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Madison Klein

Lufkin,Texas

Summary

Proven team leader at Walmart, adept in fostering collaboration and promoting a positive work environment. Skilled in customer service and problem-solving, I excel in roles requiring attention to detail and a proactive attitude. My experience includes enhancing team efficiency and contributing significantly to workplace harmony and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Team Member

Marble Slab Creamery
11.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Team Leader

Walmart
08.2023 - 05.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Server

Texas Roadhouse
03.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

ServicePro Solutions
06.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Following instructions
  • Collaboration and teamwork

Timeline

Team Member

Marble Slab Creamery
11.2024 - Current

Team Leader

Walmart
08.2023 - 05.2024

Server

Texas Roadhouse
03.2022 - 05.2023

Receptionist

ServicePro Solutions
06.2021 - 11.2021

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Madison Klein