- Travel
- Professional Hair and Makeup
- Strength Training
- Reading
- Occasional TikTok Binge
Madison Koegel
Marietta,GA
Summary
Hardworking professional with experience in office operations, administrative & executive support, and customer service/success. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Project Manager, PMO
STELLA Automotive AI
Marietta, GA
04.2025 - 03.2026
- Collaborated with cross-functional teams across multiple departments and time zones to achieve goals.
- Created project documentation including status reports and presentations.
- Daily/weekly collaborated with 2-3 outside vendors at a time to track progress on multiple projects and overcome various bottlenecks.
- Assisted in managing user access/permissions to 10+ company software programs (Salesforce, Slack, Microsoft 365, etc.)
- Received Company STELLA Shining Star award within first year of employment.
- Worked directly with the CTO to manage our tech support ticketing system (plus other Engineering boards) and follow them to completion (250-300+ tickets.)
- Facilitated team meetings to discuss challenges and brainstorm solutions collaboratively.
Project Manager/Assistant to the CTO
STELLA Automotive AI
Marietta, GA
10.2023 - 04.2025
- Helped manage ongoing communication and monthly meetings with 3+ large client stakeholders
- Assisted in preparing meeting agendas and materials to support executive decision-making.
- Conducted research and compiled reports on various topics for leadership review.
- Liaised with internal teams and external partners to facilitate collaboration on projects.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
Senior Dealer Success Representative
Outsell Inc.
Marietta, GA (Remote)
06.2022 - 10.2023
- The customer's primary Point of Contact (POC) for all needs.
- Facilitated and maintained dealer client relationships with 70+ accounts (single rooftops and groups with 10+ rooftops) for a total MRR of $75-100k.
- Supported new customers by quickly developing and establishing relationships during onboarding activities & addressing questions to ensure a successful launch.
- Consulted with the customers to identify obstacles and areas of growth to find new opportunities with our product.
- Received Dealer Success Employee Award For maintaining +80% retention.
- Demonstrated and explained product features and benefits to overcome customer objectives, via various platforms (phone, email, virtual & in-person meetings).
- Displayed a high degree of empathy to ensure customer satisfaction.
- Traveled the Southeast region of the U.S. to meet customers in person and review individual performance (25-50% travel.)
Education
Bachelor of Business Administration - Accounting
University of North Georgia
Gainesville, GA01.2019
Skills
- Positive Attitude
- Relationship Building
- Synchronous and Asynchronous Collaboration
- Schedule Management
- Document Management
- Meeting Documentation
- Customer-facing Expertise
- G-Suite/Office 365
- Mac/Windows Compatible
- Salesforce
- Slack
- Mondaycom
- Outlook/Gmail
- Tiktok
- Meta
- Atlassian
Interests
Timeline
Project Manager, PMO
STELLA Automotive AI
04.2025 - 03.2026
Project Manager/Assistant to the CTO
STELLA Automotive AI
10.2023 - 04.2025
Senior Dealer Success Representative
Outsell Inc.
06.2022 - 10.2023
Bachelor of Business Administration - Accounting
University of North Georgia