Madison Kosh
Orangevale,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director, Volunteer Experience, Training, Camp
Girl Scouts Heart Of Central California
Sacramento, CA
09.2023 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff and volunteer performance by designing comprehensive training programs tailored to individual needs.
Director, Program Strategy and Engagement
Girl Scouts Heart Of Central California
Sacramento, CA
01.2020 - 09.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Spearheaded successful program launches that resulted in increased brand visibility and customer acquisition.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Director, Outdoor Adventure Programs
Girl Scouts Heart Of Central California
Sacramento, CA
08.2018 - 12.2019
- Provided strategic direction on the development and delivery of high quality outdoor experiences, engaging and supporting members and increasing retention.
- Enhanced the outdoor training program for volunteers by creating optimal learning environments and increasing access to training.
- Spearheaded long-term strategic planning for outdoor adventure programs and property utilization.
- Collaborated with fund development on the implementation and successful fulfillment of grant funded initiatives.
Camp Director
Girl Scouts Heart Of Central California
Sacramento, CA
01.2018 - 08.2018
- Enhanced staff performance through comprehensive training programs and team-building activities to create a cohesive work environment that positively impacted camper experiences.
- Streamlined communication between staff members, which led to increased efficiency and better collaboration during daily camp operations.
- Developed strong relationships with parents and guardians by maintaining open lines of communication and addressing concerns promptly, fostering trust in the camp environment.
- Oversaw daily operations of the camp facility while maintaining compliance with state regulations, ensuring a safe environment for all participants.
- Evaluated program effectiveness at the end of each session by gathering feedback from both staff members and camper families, allowing for continuous improvement in future years.
Retail Sales Manager - Operations
REI
Sacramento, CA
04.2012 - 01.2018
- Trained new sales associates on company policies, selling techniques, customer service, and membership recruitment best practices to maximize their potential.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Bachelor of Science - Business Administration - Accounting
California State University - Sacramento
Sacramento, CASkills
- Program Management
- Creativity and Innovation
- Team Building
- Coaching and Mentoring
- Strategic Planning
- Budget Management
- Group Facilitation
- Onboarding, Training, and Development
- Adaptability
- Critical Thinking
- Outdoor Recreation
- Risk Management
Accomplishments
- Catalyst Leadership Program - Sacramento Asian Pacific Chamber of Commerce - 2021-2022
- Anderson Award - REI - 2014
- Retail Sales Manager Training - REI - 2012
Volunteer Work
- Kids Guest Services - Lakeside Church - 2023-present
- Student Representative - Sacramento State Wellness Advisory Board - 2009-2010
- Troop Helper - Girl Scouts Heart of Central California - 2009
Timeline
Director, Volunteer Experience, Training, Camp
Girl Scouts Heart Of Central California
09.2023 - Current
Director, Program Strategy and Engagement
Girl Scouts Heart Of Central California
01.2020 - 09.2023
Director, Outdoor Adventure Programs
Girl Scouts Heart Of Central California
08.2018 - 12.2019
Camp Director
Girl Scouts Heart Of Central California
01.2018 - 08.2018
Retail Sales Manager - Operations
REI
04.2012 - 01.2018
Bachelor of Science - Business Administration - Accounting
California State University - Sacramento