Robert Scucchi
Yukon
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director, Branding, Guest & Volunteer Experience
North Arkansas Regional Medical Center
Harrison
12.2017 - 12.2021
- Managed all aspects of marketing, including staff, internal and external.
- Worked with departments to design, implement, and coordinate marketing tools for service lines including foundation, clinics, home care and hospice.
- Managed and oversaw volunteers in a variety of programs, at a variety of locations.
- Oversees all aspects of volunteer program.
- Recruits and evaluates volunteers, conducts new volunteer orientation, volunteer training opportunities.
- Provide consistent volunteer communication/engagement through newsletters, social media, etc.
- Determines and facilitates ways to acknowledge volunteer accomplishments.
- Provides reports and statistics as requested, managing volunteer data base and recordkeeping.
- Plans and coordinates a positive guest experience through the guest services staff.
Manager, Volunteer Services
North Arkansas Regional Medical Center
Harrison
12.2017 - 12.2021
- Managing, coordinating and developing volunteer services for all areas of NARC including Junior Volunteer Program, Hospice Volunteers and NARC Auxiliary.
- Recruiting and interviewing volunteer candidates.
- Trains, orientates promotes volunteers.
- Responsible for Gold Club planning and implementing events and activities.
- Managed day-to-day Auxiliary Thrift Store (three full-time and two PRN employees), Nightingales Gift Shop (20 volunteers) and fundraisers sponsored by Auxiliary.
- Redeveloped and facilitated Chaplain Program, Junior Volunteer and Hospice Program.
- Successfully recruited forty-two new volunteers in twelve month.
- Instrumental in the renovation of the 6000 sq ft. Auxiliary Thrift Store and 700 sq. foot gift shop.
- Responsible for creating three new service areas for volunteers to serve.
- Instrumental in increased revenue in the thrift store and gift shop.
- Serves on HCAPS, Disaster Preparedness Committees as well as the Mentoring Program.
Director, Volunteer Services/Safety Officer
Methodist Specialty Care Center
Flowood
11.2004 - 12.2017
- Designed, planned and directed a volunteer program to augment the services of the regular staff.
- Responsible for recruiting, interviewing, hiring, training, and scheduling of volunteers to support the mission of the organization with specific emphasis to the organizations gift shop, information desk, and patient transport.
- Developed and organized Chaplains for Volunteer Chaplain Program.
- Served as a liaison with community agencies to recruit volunteers and provide a diverse background of volunteers.
- Developed and maintained an orientation and a retention program for volunteers of the organization.
- Responsible for coordinating and providing leadership for the long term care facilities safety programs, activities, retention and educational training for staff.
- Served as liaison for Family Council and Resident Council.
- Promoted the long term care facility in the community to reflect a positive experience for recruitment, retention and building the census.
- Facilitated the day-to-day operations of the facility in order to ensure compliance with state and federal regulatory requirements.
- Coordinated with Disaster Management on all policies and procedures related to safety in Disaster Preparedness.
- Certified in FEMA.
- Worked closely with the Vice President of Long Term Care and the Director of Nursing.
Volunteer Services Supervisor
Methodist Specialty Care Center
11.2004 - 01.2015
- Developed a volunteer program for long-term care, recruit, retain, assign, schedule, budget and evaluate volunteers in order to provide support services to residents, family and staff of the organization.
- Developed and organized Chaplains for Volunteer Chaplain Program for long-term care.
- Served as a liaison with community agencies to recruit volunteers and provide a diverse background of volunteers.
- Developed and maintain an orientation and a retention program for volunteers and paid staff of the organization.
- Set up, manage and train volunteers to assist with resident computers and ECU Devices.
- Assisted with the day-to-day operations of the organization.
Workforce Development Officer
Delta Regional Medical Center
01.2004 - 11.2004
- Developed a Recruitment & Retention package to promote Volunteer Services.
- Developed Friend to Friend Jr. Volunteer Program, Allied Health Program and Workforce Development Program, as well as train and supervise over 376 volunteers in the medical center.
- Recruited and retained paid clinical staff for the medical center as well as clinics owned by the medical center.
Assistant Director of Community Development
Delta Regional Medical Center
11.1999 - 01.2004
- Marketing, Public Relations, Retention, Recruitment (instrumental in a 36% increase in volunteers for 2002-2003), Special Events and Fundraising (assisted non-profits in raising over $130,000.00 total over 4 years), Volunteer Services (received 34 certified classroom hours), Trauma Services, MORA Task Force, and Outreach Events (created six new outreach projects a year)
Credit Manager
Dotson's Furniture & Appliance
Greenville
10.1990 - 11.1999
- Credit manager, customer relations, sales, inventory, assist with the compilation of accounts payable and receivable, organize and analyze weekly sales and collection reports, and file past due accounts with the Justice Court System and represent Dotson's Furniture and Village Furniture in court proceedings.
Education
High school diploma -
T.L. Weston High School
Greenville, MSSkills
- Adaptability
- Leadership
- Workforce Development
- Management
- Microsoft office package
- Retention/Recruitment
- Self-motivation
- Communication
- Creative
- Public Relations
- Relationship Building
- Events management
- Program Development
- Proficient in Microsoft Office
- Logistics
- Computer literacy
- Interpersonal skills
- Computer operation
- Decision Making
- Microsoft Outlook
- Time Management
- Conflict Resolution
- Presenting to large groups
- Event Planning
- Branding
- Climbing
- Computer skills
- Teamwork
- Organized
- Marketing strategy
- Project management
- Volunteer recruitment
- Community outreach
- Data management
- Customer relationship management
- Event planning
- Budgeting and forecasting
- Conflict resolution
- Team leadership
- Effective communication
- Adaptability to change
- Stakeholder engagement
- Training development
- Capital spending
- Financial planning
- Relationship building
- Performance management
- Team building
- Fundraising events
- Script review and revision
- Story pitching
- Financial reporting
- Task delegation
- Media relations
- Program management
- Client relations
- Rules and regulations
- Sales management
- Verbal and written communication
- Hiring and retention
- Employee development
- Time management
- Multitasking and organization
- Decision-making
- Goal setting
- Leadership development
- Operations management
- Creativity and innovation
- Budget management
- Issues resolution
Certification
Certified Director of Volunteer Services, 05/01/05, Present
Willing To Relocate
Oklahoma City, OK
Personal Information
Authorized To Work: US for any employer
Timeline
Director, Branding, Guest & Volunteer Experience
North Arkansas Regional Medical Center
12.2017 - 12.2021
Manager, Volunteer Services
North Arkansas Regional Medical Center
12.2017 - 12.2021
Director, Volunteer Services/Safety Officer
Methodist Specialty Care Center
11.2004 - 12.2017
Volunteer Services Supervisor
Methodist Specialty Care Center
11.2004 - 01.2015
Workforce Development Officer
Delta Regional Medical Center
01.2004 - 11.2004
Assistant Director of Community Development
Delta Regional Medical Center
11.1999 - 01.2004
Credit Manager
Dotson's Furniture & Appliance
10.1990 - 11.1999
High school diploma -
T.L. Weston High School