Madison Kraft
St. Louis
Summary
Detail-oriented operations and healthcare professional with experience maintaining accurate records, coordinating schedules, and supporting cross-functional teams in fast-paced environments. Skilled in data entry, documentation management, workflow coordination, customer service, and problem resolution. Proven ability to ensure accuracy, maintain compliance standards, and support operational efficiency through strong organizational and analytical skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
Action Mechanical Services
Millstadt, Illinois
03.2025 - 06.2026
- Managed customer records, service documentation, and work orders while maintaining high levels of data accuracy.
- Scheduled service appointments and coordinated technician dispatching to optimize daily operations.
- Entered and updated customer information in company management software.
- Maintained organized filing systems and electronic records for efficient information retrieval.
- Communicated with customers and field technicians to resolve scheduling conflicts and service inquiries.
- Tracked inventory and office supplies while supporting daily administrative operations.
- Assisted in streamlining office workflows to improve scheduling efficiency and customer satisfaction
Surgical Services Assistant
Mercy South
St Louis, MO
10.2023 - 04.2025
- Collaborated with clinical teams to support efficient operating room workflows.
- Ensured surgical supplies and equipment were properly organized, maintained, and available as needed.
- Assisted with specimen handling and transport while adhering to established procedures and quality standards.
- Supported patient preparation processes and maintained compliance with safety protocols.
- Contributed to operational efficiency by monitoring equipment readiness and maintaining organized work areas
Service Technician
Agiliti
St. Louis, US
03.2020 - 05.2021
- Maintained accurate service records, repair logs, maintenance documentation, and work orders.
- Investigated equipment issues and implemented corrective actions to ensure operational functionality.
- Conducted equipment inspections to identify safety concerns and performance deficiencies.
- Participated in team meetings and communicated service updates with stakeholders.
- Responded to service requests while prioritizing tasks in a fast-paced healthcare environment.
- Assisted with equipment logistics and inventory management.
Education
High School Diploma -
Lindbergh High School
St. Louis, MO05-2018
Skills
- Data Entry & Record Management
- Provider & Patient Documentation
- Process Improvement
- Data Accuracy & Quality Assurance
- Scheduling & Calendar Management
- Customer & Client Relations
- Operational Support
- Cross-Functional Collaboration
- Problem Solving & Root Cause Analysis
- Microsoft Office Suite (Excel, Word, Outlook)
- Workflow Coordination
- Documentation Review
- Time Management
- Communication & Team Collaboration
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Office Assistant
Action Mechanical Services
03.2025 - 06.2026
Surgical Services Assistant
Mercy South
10.2023 - 04.2025
Service Technician
Agiliti
03.2020 - 05.2021
High School Diploma -
Lindbergh High School