Madison Lackey

• Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
• Conduct trauma cleaning, mold remediation, hoarding cleanup, and sewage backup operations.
• Prepare detailed reports on cleanups and assessments to maintain compliance and quality standards.
• Collaborate with team members to implement effective protocols, ensuring safety and efficiency.
• Utilize critical thinking and organizational skills to address complex biohazard scenarios.
• • Ensure compliance with OSHA standards and company policies regarding bloodborne pathogens, including proper handling, disposal, and cleanup of biohazardous materials.
• Assisted with customer requests and answered questions to improve satisfaction.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Provide compassionate and professional support to customers dealing with trauma, ensuring clear communication, empathy, and confidentiality throughout the process.

• Improved pt intake process; updated 6 lcl forms/incr'd pt reporting accuracyshortened check-in time for over 10 providers
• Orchestrated front desk ops; collated 2K encounters,420 t-cons,154 end of day reports vital to 100K visits/$13.2M in care
• Managed continuity and safety binder protocols for 4 clinics in records management for Airforce Management System; eliminated irrelevant guidance by 14%
• Eliminated 4 month right fax back log in 4 days; routing 2k documents to 9 providers and 6 nurses in 4 clinics
• Provides clinical support; enacts patient check-in, end-of-day processing, uploads civilian care notes into electronic records
• Performed quality assurance checks on all entered data to ensure accuracy of information entered into the system.
• Entered referral data into a computer database system.
• Responded promptly to inquiries from referring providers regarding the status of their referrals.

• Managed Covid-19 vaccinations booking 4214, appointments over the course of 6 months
• Patient accuracy 94% with 6% no shows
• Registered Covid-19 Vaccines: uploaded into patient records
• Alerted public health contact tracing
• Created internal referrals for inhouse scheduling for Covid-19 managing $7,580 in care
• Pandemic task force; screened 700 patients/8 hrssafeguarded 277 MDG staff mbrs/deflected 109 positive cases
• Utilized advanced problem solving skills to identify root causes of malfunctions or errors.

• Assisted group operations sustainment; liaised with network providers within 100 mile radius for 17.K referrals
• Bridged an 33% manning gap
• Processes 13.4k referrals yearly; ensures processing within HHQ requirements; provides continuity of care for 26k beneficiaries
• Enabled continuity of care; reviewed 254 physical therapy, right of first refusal referrals
• Ensured access to care< 72 hrs/established availability
• Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
• Provided support during audits conducted by external agencies such as Medicare or Medicaid.

• Managed group travel card program; combed through 180 accounts $10K delinquent payments-elicited, resulting in 100% compliance
• Maintained Group DDR program; tasked 101 testers/100% completion rtfortified msn ready/enforced wing's 0 tolerance policy
• Governed LeaveWeb/MILPDS for 180 members; processed /reconciled 598 request upheld 100% accountability
• Assisted with travel arrangements for personnel assigned to the command.
• Inputted data into automated systems such as Defense Travel System or Joint Personnel Adjudication System.
• Assisted with onboarding process for new hires by providing necessary paperwork and orientation materials.
• Conducted research projects on topics related to operations within the command.