Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Madison Lanier

Laurel,MS

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Chick-fil-A
Laurel, MS
04.2022 - Current
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained work area and kept cash drawer organized.
  • Answered customer questions and provided store information.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Ensured compliance with all safety regulations within the store environment.
  • Welcomed customers, offering assistance to help find store items.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped with purchases and signed customers up for rewards program.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Phlebotomist

Clouzetta Howze
Hattiesburg, Mississippi
01.2025 - 01.2025
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared specimens for transport to external laboratories.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Provided excellent customer service while interacting with patients.

EKG Technician

Clouzetta Howze
Hattiesburg, Mississippi
01.2025 - 01.2025
  • Performed equipment diagnostics, troubleshooting and evaluations.
  • Communicated test or assessment results to medical professionals.
  • Observed strict confidentiality when handling patient information according to HIPAA regulations.
  • Adjusted settings or positions of medical equipment.
  • Maintained accurate records of patient data, test results, and other relevant information.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

Education

Certified Nursing Assistant - Nursing

Dream Chasers Trade School Llc
Meridian, MS
12-2025

Phlebotomist - Phlebotomy

Mobile Phlebotomy
Hattiesburg, Mississippi
01-2025

EKG Technician - EKG

Mobile Phlebotomy
Hattiesburg, MS
01-2025

Some College (No Degree) - Nursing

Jones County Junior College
Ellisville, MS

Skills

  • Returns processing
  • Product restocking
  • Drawer balancing
  • Complaint resolution
  • Attention to detail
  • Proficient in [software]
  • Order packaging
  • Daily reporting
  • Customer assistance
  • Product knowledge
  • Team collaboration
  • Patience and empathy
  • Conflict resolution
  • Dependability and reliability
  • Order verification
  • Staff mentoring
  • Data entry
  • Customer service
  • Loyalty program promotion
  • Clear communication
  • Time management skills
  • Multitasking and organization
  • Work ethic and integrity
  • Professionalism and courtesy
  • Cleaning and sanitizing

References

References available upon request.

Certification

Madison Lanier phlebotomy technician January 28,2025.

Certificate number 25-008

Madison Lanier electrocardiograph technician January 28,2025.

Certificate number 25-002

Timeline

Phlebotomist

Clouzetta Howze
01.2025 - 01.2025

EKG Technician

Clouzetta Howze
01.2025 - 01.2025

Cashier

Chick-fil-A
04.2022 - Current

Certified Nursing Assistant - Nursing

Dream Chasers Trade School Llc

Phlebotomist - Phlebotomy

Mobile Phlebotomy

EKG Technician - EKG

Mobile Phlebotomy

Some College (No Degree) - Nursing

Jones County Junior College
Madison Lanier