Madison Lapides
Columbia,TN
Summary
Dynamic leader recognized for exceptional communication and leadership capabilities across various industries. Possesses strong organizational and administrative skills that enhance operational excellence and deliver measurable results. Proven expertise in sales management and financial oversight, consistently surpassing sales targets while fostering team development. Committed to driving performance improvements through robust employee development, regulatory compliance, and strategic relationship building.
Overview
10
10
years of professional experience
Work History
Financial Sales Manager
First Citizens Bank
Franklin, TN
05.2025 - Current
- Met financial sales targets to help branch growth
- Coached the branch team to compliance and sales standards
- Met with members of the community and local business owners to generate business
Branch Manager
Truist Bank
Nashville, TN
10.2023 - 05.2025
- Exceeded sales goals through team leadership and operational efficiency
- Managed branch operations, compliance, and audits for optimal performance
- Recruited, trained, and led an 8-member team, enhancing morale and productivity
- Inspire and motivate the team to adapt effectively to rapid changes in a dynamic environment
- Collaborate with the recruiting team to hire, onboard, and retain top talent, ensuring a high-performing team
Store Manager
Starbucks
Spring Hill, TN
05.2022 - 10.2023
- Directed daily operations, increased sales, and optimized employee performance
- Conducted performance reviews and developed financial forecasts
Executive Sales Assistant
Guaranteed Rate
Nashville, TN
04.2021 - 05.2022
- Managed high-value clients and facilitated strategic planning sessions
- Closed over $100MM in loans; managed high-net-worth clients and streamlined operations
- Achieved operational efficiency using advanced tools like Microsoft Office Suite
Assistant Branch Manager
Reliant Bank
Franklin, TN
07.2019 - 07.2020
- Boosted sales and profitability through strategic initiatives and team management
- Inspired and motivated the team to adapt effectively to rapid changes in a dynamic environment
- Ensured compliance with all applicable BSA/AML laws, regulations, policies, and procedures related to banking operations
- Implemented strategies to improve branch performance by increasing sales volume and profitability
Vice President of Mortgage Lending NMLS 1469622
Guaranteed Rate
Chicago, IL
10.2017 - 07.2019
- Increased mortgage loan volume and managed complex loan products
- Led and managed a team of new mortgage officers, fostering high performance and engagement in a call center environment
- Delivered outstanding customer experiences by resolving complex issues efficiently, effectively, and empathetically
Senior Relationship Banker
Chase Bank
Chicago, IL
06.2016 - 10.2017
- Delivered financial solutions, grew revenue, and ensured regulatory compliance
- Exceeded all quarter and annual sales goals
- Handled and escalated complaints with timeliness and compassion, embodying and shaping the company's customer voice
- Communicated professionally with customers through email and phone, as appropriate
Education
B.S. - Political Science
Middle Tennessee State University
B.S. - Finance
Western Governors University
Skills
- Performance Improvement
- Compliance Management
- Financial Management
- Sales Leadership
- Talent Acquisition
- Risk Mitigation Strategies
- Process Optimization
Timeline
Financial Sales Manager
First Citizens Bank
05.2025 - Current
Branch Manager
Truist Bank
10.2023 - 05.2025
Store Manager
Starbucks
05.2022 - 10.2023
Executive Sales Assistant
Guaranteed Rate
04.2021 - 05.2022
Assistant Branch Manager
Reliant Bank
07.2019 - 07.2020
Vice President of Mortgage Lending NMLS 1469622
Guaranteed Rate
10.2017 - 07.2019
Senior Relationship Banker
Chase Bank
06.2016 - 10.2017
B.S. - Finance
Western Governors University
B.S. - Political Science
Middle Tennessee State University