Madison Zahn
Brainerd,MN
Summary
Dynamic and adept Health Insurance Representative with a proven track record at the Department of Human Services, enhancing company growth through meticulous compliance and customer guidance. Excelled in client relations and regulatory requirements, backed by strong skills in communications and documentation. Achieved significant improvements in customer service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Paradise Shores Bar and Grill
Brainerd, Minnesota
07.2025 - Current
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area during shifts.
- Provided excellent customer service to enhance guest experiences.
- Assisted in training new bartenders on standard procedures and techniques.
- Handled cash transactions and managed the register accurately.
- Greeted customers and provided excellent customer service.
Health Insurance Representative
Department of Human Services
Brainerd, MN
06.2022 - 01.2024
- Provided guidance to customers regarding eligibility criteria for various health plans.
- Participated in monthly training sessions to improve product knowledge and enhance company growth.
- Ensured compliance with all applicable laws, regulations and company policies relating to health insurance services.
- Attended seminars and webinars to stay abreast of changes in the healthcare industry.
Receptionist
Northern psychiatric associates
Baxter, MN
01.2020 - 05.2020
- As a receptionist my duty is to answer phone calls, schedule patients, deal with insurance information and accepting of payments for services
- With this job title I have great communication skills through via phone, video or in person
Assistant teacher
Teeny Bubbles Childcare and Learning Center
Brainerd, MN
01.2019 - 01.2020
- As an assistant teacher at teeny bubbles, my job is to meet the needs of children throughout the day, interact with the kids through play or teaching
- Daily charting on the child's day, keep a safe and clean environment
CNA - Certified Nursing Assistant
Bethany Good Samaritan
Brainerd, MN
04.2018 - 09.2019
- I worked as a CNA, which was to meet each residents needs, to provide a clean and safe environment for the residents
- Being able to provide care with different types of residents
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Reported changes in patient conditions to registered nurse or physician.
- Planned and served meals and snacks to patients according to prescribed diets.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Education
High school diploma -
Brainerd Senior High School
Brainerd, MN06.2019
Skills
- Childcare
- Front Desk
- Insurance Verification
- Medical Records
- Vital Signs
- Customer Service
- Communications
- Documentation and recordkeeping
- Health insurance
- Regulatory requirements
- Client relations
- Critical thinking
Certification
- CPR
- Certified Nursing Assistant (CNA)
Timeline
Bartender
Paradise Shores Bar and Grill
07.2025 - Current
Health Insurance Representative
Department of Human Services
06.2022 - 01.2024
Receptionist
Northern psychiatric associates
01.2020 - 05.2020
Assistant teacher
Teeny Bubbles Childcare and Learning Center
01.2019 - 01.2020
CNA - Certified Nursing Assistant
Bethany Good Samaritan
04.2018 - 09.2019
High school diploma -
Brainerd Senior High School