Madison Leal
Petco
Bloomington,IN
7
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Pet Groomer
2 Years 8 Months- Performed breed-specific bathing, brushing, and styling services using clippers, scissors, and dryers.
- Inspected pets for skin issues, mats, and signs of stress before grooming services.
- Communicated grooming recommendations and service updates clearly with pet parents.
- Maintained safe handling practices while managing pets of varying temperaments and sizes.
Manager
1 Year 4 Months- Directed daily store operations, ensuring consistent guest service and compliance with company standards.
- Resolved guest concerns promptly, reinforcing loyalty and maintaining positive shopping experiences.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Food Service Worker
3 Months- Maintained clean food prep areas, dining spaces, and service equipment throughout shift.
- Delivered friendly guest service, answered menu questions, and resolved basic order concerns.
- Restocked ingredients, supplies, and utensils to support smooth kitchen and front-line operations.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Waitress
1 Year 8 Months- Delivered attentive table service, accurately recorded orders, and ensured timely meal delivery.
- Coordinated with kitchen staff to resolve order issues and maintain smooth service flow.
- Recommended menu items, answered guest questions, and supported positive dining experiences.
- Processed payments accurately using point-of-sale systems and balanced cash drawer procedures.
Education
High School Diploma
Skills
Best Grooming Practices
Customer service
Critical thinking
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Strong work ethic
Timeline
Pet Groomer
Petco
02.2024 - CurrentRead More
Manager
Petco
10.2022 - 02.2024Read More
Food Service Worker
McAlister's Deli
07.2022 - 10.2022Read More
Waitress
Leroy’s Diner
09.2019 - 05.2021Read More
Elwood Jr Sr High School
High School Diploma
Read More