Madison Lilly
Richmond,VA
Summary
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
6
6
years of professional experience
Work History
Bar Manager
Greek on Cary
Richmond, VA
03.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Oversaw inventory management by monitoring stock levels and executing timely orders.
- Proficient in using Toast POS.
- Managed and oversaw opening/closing responsibilities for front of house.
Waitress
Greek On Cary
Richmond, VA
08.2022 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Childcare Provider
City Church Of Richmond
Richmond
02.2022 - 02.2023
- Monitored children's activities to verify safety and wellbeing.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
Cashier/Barista
Hubbard Peanut Company
08.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Nursing
ECPI University
Richmond, VA06.2026
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2024
Skills
- Relationship Building
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Customer service
- Strong Work Ethic
- Decision-Making
Timeline
Bar Manager
Greek on Cary
03.2025 - Current
Waitress
Greek On Cary
08.2022 - Current
Childcare Provider
City Church Of Richmond
02.2022 - 02.2023
Cashier/Barista
Hubbard Peanut Company
08.2020 - 12.2021
Bachelor of Science - Nursing
ECPI University
Bachelor of Science - Psychology
Virginia Commonwealth University