Madison Llewellyn
Surf Bagel
Newark,DE
6
years of professional experience
Customer-focused barista and cashier with experience in fast-paced food service, accurate cash handling, and friendly guest support. Strong in time management, teamwork, and maintaining clean, organized work areas.
Work History
Prep Cook /Cashier/Lead Barista
4 Months- Prepared espresso-based beverages, including lattes, and managed rapid beverage production during peak demand.
- Assisted with daily food prep, including washing, chopping, and organizing supplies.
- Maintained clean prep stations, following sanitation and food safety procedures.
- Restocked ingredients and tools to keep workflow efficient during busy shifts.
- Sliced, measured, and assembled items with accuracy to support consistent service.
- Monitored ingredient freshness and rotated stock to reduce waste.
- Maintained clean, hygienic kitchen workspace by sweeping,
- mopping, and taking out trash.
- Provided menu guidance to help customers select appropriate food based on preferences.
- Handled cash, processed transactions, and maintained accurate cash drawer records.
- Kept the restaurant cleaned and orderly to support smooth daily operations.
- Prepared brewed coffee using appropriate equipment and brewing process.
Barista /cook
9 Months- Prepared espresso drinks, brewed coffee, and tea beverages with consistent quality and speed.
- Steamed milk, calibrated grinders, and adjusted recipes to maintain beverage standards.
- Delivered friendly customer service while taking customized orders and resolving questions efficiently.
- Operated POS system to process orders, payments, and cash drawer transactions accurately.
- Restocked syrups, cups, lids, and supplies to support uninterrupted café operations.
- Cleaned equipment, counters, and service areas to meet sanitation and food safety requirements.
- Assisted coworkers during peak rushes by managing drink assembly and order flow.
- Monitored product freshness and rotated inventory to reduce waste and maintain quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cooked menu items promptly while maintaining consistent food preparation standards.
- kept kitchen clean and orderly
Barista /Head Cashier
5 Months- Greeted guests promptly, took orders efficiently, and delivered friendly customer service.
- Prepared coffee, espresso, and beverage orders following Dunkin recipes and quality standards.
- Operated point-of-sale system to process transactions and handle customer payments accurately.
- Maintained clean, organized service area, restocked supplies, and followed food safety procedures.
- Monitored product freshness and rotated inventory to support consistent drink and food quality.
- Assisted team members during rush periods to keep workflow steady and wait times low.
- Customized beverages and menu items to match customer preferences and special requests.
- Sanitized equipment and counter surfaces to support compliance with health and safety standards.
- Made and served brand-specific café beverages with a focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Associate
9 Months- Recommended service upgrades based on customer needs and vehicle condition
- Processed payments accurately through a POS system and handled cash transactions
- Processed payments accurately through a POS system and handled cash transactions
- Resolved customer concerns promptly while maintaining professional service standards
- Maintained clean lobby, payment areas, and customer-facing surfaces
- Assisted team members with daily operations and ensured consistent service delivery
- Verified membership details and reinforced account benefits to encourage repeat visits
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Head Lifeguard
2 Months- Trained new lifeguards on rescue procedures, emergency response, and facility protocols.
- Supervised lifeguard rotations and maintained constant surveillance across pool areas.
- Enforced aquatic safety rules and corrected unsafe patron behavior promptly.
- Conducted equipment checks for rescue tubes, AEDs, and first aid supplies.
- Oversaw the pool activities as part of summer camp programming.
- Monitored activities to ensure child safety while facilitating fun, engaging play.
Life Guard /Swim Instructor
11 Months- Responded quickly to emergencies using CPR, AED, and rescue techniques.
- Monitored pool areas continuously to enforce safety rules and prevent accidents.
- Enforced facility policies with clear communication and calm conflict resolution.
- Inspected pool conditions and reported hazards, equipment issues, and maintenance needs.
- Provided swim safety guidance to patrons and supported youth instruction activities.
- Documented incidents, safety concerns, and daily facility checks accurately.
- Assisted with opening and closing procedures, including equipment setup and area readiness.
- Coordinated with staff to maintain clean, organized, and safe aquatic environments.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress with optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored safety of guests in and around the the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Barista
7 Months- Delivered personalized customer service by recommending drinks, food, and merchandise based on preferences.
- Prepared handcrafted beverages and food items following Starbucks recipes and quality standards.
- Operated POS system accurately to process orders, payments, and mobile transactions.
- Maintained clean, organized café stations while following sanitation and food safety procedures.
- Refilled milk, syrups, pastries, and retail supplies at café stations to ensure availability for customer orders.
- Trained new baristas on beverage preparation, register procedures, and store routines.
- Resolved customer concerns professionally while preserving positive store experience and brand standards.
- Restocked milk, syrups, pastries, and retail supplies to support smooth store operations.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
General Construction Laborer
2 Months- Assisted skilled trades workers with demolition, framing, and general labor tasks.
- Loaded and unloaded construction materials, tools, and equipment for jobsite preparation.
- Carried, positioned, and organized supplies to support efficient workflow and crew access.
- Operated hand tools and basic power tools following safety procedures and site requirements.
- Maintained clean, hazard-free work areas by removing debris and disposing of materials properly.
- Inspected equipment and materials for damage, reporting issues to supervisors promptly.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
Daycare Teacher
6 Months- Planned age-appropriate activities supporting cognitive, social, and emotional development.
- Coordinated lesson preparation and classroom organization for smooth daily instruction.
- Supervised children during indoor and outdoor play, ensuring safe classroom routines.
- Guided children through transitions, meals, rest time, and daily schedules.
- Supported positive behavior using consistent, developmentally appropriate redirection techniques.
- Maintained clean, sanitized learning spaces, toys, and activity materials.
- Documented child progress and shared observations with parents and caregivers.
- Mentored new staff on safety procedures, supervision standards, and classroom expectations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Cashier/Shelf Stocker
7 Months- Processed high-volume POS transactions accurately while maintaining fast, courteous checkout service.
- Balanced cash drawers, verified payments, and resolved register discrepancies with strong attention to detail.
- Assisted customers with price checks, item location, and service desk inquiries to support smooth shopping.
- Coordinated bagging, cart recovery, and lane flow to reduce checkout delays and improve customer experience.
- Monitored self-checkout areas, resolved scan errors, and supported customers using automated registers.
- Trained new cashiers on register procedures, payment handling, and service standards.
- Applied ShopRite policies for coupons, WIC, SNAP, returns, and voids with consistent accuracy.
- Escalated transaction issues professionally, protecting cash control and maintaining store compliance.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma
Skills
Food preparation
Sanitation standards
Safe food handling
Sanitation practices
Cleanliness
Kitchen organization
Inventory stocking
Recipe adherence
Food safety
Preparation speed
Instruction following
Knife skills
Chopping vegetables
Heavy lifting
Measurements and weights
Customer service
Team collaboration
Team collaboration
Active listening
Attention to detail
Quick-learning
Flexible schedule
Chopping vegetables
Lifting materials
Timeline
Prep Cook /Cashier/Lead Barista
Surf Bagel
06.2026 - CurrentRead More
Barista /cook
Brew Haha
11.2024 - 08.2025Read More
Barista /Head Cashier
Dunkin Donuts
07.2024 - 12.2024Read More
Sales Associate
Spin Carwash
09.2023 - 06.2024Read More
Head Lifeguard
Superior Aquatics
06.2023 - 08.2023Read More
Life Guard /Swim Instructor
One Stop Aquatic Safety Llc
07.2022 - 06.2023Read More
Barista
Starbucks
10.2021 - 05.2022Read More
General Construction Laborer
Southland Employment Services
07.2021 - 09.2021Read More
Daycare Teacher
Lil Einsteins
01.2021 - 07.2021Read More
Cashier/Shelf Stocker
ShopRite
07.2020 - 02.2021Read More
Delaware Academy of Publib Safety And Security
High School Diploma
Read More