Madison Lloyd
Loxahatchee,FL
Summary
Dynamic and results-driven employee with over 10 years of experience overseeing daily operations, managing high-performing teams, and delivering exceptional guest experiences in fast-paced dining environments. Proven track record in boosting customer satisfaction, controlling costs, increasing revenue, and maintaining compliance with health and safety standards. Adept at training staff, implementing efficient systems, and driving continuous improvement in service and operations. Passionate about hospitality and dedicated to creating a welcoming and efficient dining atmosphere.
Overview
10
10
years of professional experience
Work History
Bartender / Wait Staff / Floor Supervisor
Anthony’s Coal Fired Pizza
Wellington, FL
08.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Wait Staff Member
Duffy's Sports Grill
West Palm Beach, FL
07.2017 - 07.2018
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Host / Take Out
Brass Ring Pub
West Palm Beach, FL
05.2015 - 07.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Licensed Esthetician - Facial Specialist
Palm Beach State College
Lake Worth, FL08.2021
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Memory retention
- Hospitality service expertise
Timeline
Bartender / Wait Staff / Floor Supervisor
Anthony’s Coal Fired Pizza
08.2018 - Current
Wait Staff Member
Duffy's Sports Grill
07.2017 - 07.2018
Host / Take Out
Brass Ring Pub
05.2015 - 07.2017
Licensed Esthetician - Facial Specialist
Palm Beach State College
High School Diploma -
Royal Palm Beach High School