Madison Louviere
Gulfport,Ms
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
Work History
Office Manager
Will's Way Pediatric Behavioral Psychology
Gulfport, MS
08.2023 - Current
- Respond to customer inquiries via phone or email in a professional manner.
- Create and maintain office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Manage accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Collaborate with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Train new staff on office procedures, software programs and customer service protocols.
- Coordinate with insurance companies to verify coverage of services rendered.
- Assist in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Review employee time sheets for accuracy before submitting them for payroll processing.
- Perform data entry and processing into system databases and troubleshot minor computer issues.
- Develop and implement office policies and procedures while adhering to HIPAA and OSHA regulations.
Medical Receptionist
Bluewater Behavioral Health, Therapy/Med Management
Fort Walton Beach, Florida
03.2022 - 08.2023
- Coordinate with physicians, nurses, and office personnel to enhance patient flow
- Verified patients’ demographics and updated medical information and patient charts
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, and collecting vital signs.
Medical Receptionist
Eye Center South, Ophthalmologist
Destin, Florida
02.2021 - 03.2022
- Warmly welcomed 60-70 patients per day, coordinated check-in, collected insurances, and directed them to their destination
- Obtaining 100+ pre authorizations weekly using specific CPT and ICD-10 codes
- Deliver exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through phone, tasking, and emailing leading to increased efficiency and incomparable client experiences
- Maintained professional tone at all times, including during peak hours.
- Prepared charts for new patients, ensuring all necessary forms were completed.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Desk
Publix
Navarre, Florida
08.2014 - 02.2021
- Supervising employees, monitoring sales, enforcing regulations, solving crisis, assigning job duties to employees, maintaining and ensuring stock flow, making sure the front desk is well organized and neat at all times, solving sensitive issues in a timely manner, participating in the store’s promotional activities, and training new associates.
- Developed effective relationships with customers through friendly interactions.
- Utilized computer programs such as Microsoft Office Suite to manage data entry tasks.
- Researched customer complaints using available resources.
- Processed payments and issued receipts for purchases of goods and services.
Education
Associates Degree -
Northwest Florida State College
06.2020
High School Diploma -
Choctawhatchee High School
06.2013
Skills
- Time management and Organizational skills
- Billing and Invoicing
- Multi-line telephone calls
- Microsoft Office Suite
- Appointment Management
- Conflict Resolution
- Process Implementation
- Compliance Monitoring
- Expense Reporting
- Office Management
- Workforce Management
- Bookkeeping
- Data Entry
Timeline
Office Manager
Will's Way Pediatric Behavioral Psychology
08.2023 - Current
Medical Receptionist
Bluewater Behavioral Health, Therapy/Med Management
03.2022 - 08.2023
Medical Receptionist
Eye Center South, Ophthalmologist
02.2021 - 03.2022
Customer Service Desk
Publix
08.2014 - 02.2021
Associates Degree -
Northwest Florida State College
High School Diploma -
Choctawhatchee High School