Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Lovell

Columbus,OH

Summary

Dedicated professional with 6+ years in customer service and medical care. Proven ability to deliver exceptional patient-centered care while maintaining high levels of customer satisfaction. Adept at collaborating with interdisciplinary teams to ensure optimal patient outcomes and providing empathetic support to individuals

Overview

7
7
years of professional experience

Work History

Territory Management Representative

Nationwide Financial Services
05.2021 - Current

· Manage relationships with 4 Wholesalers, ensuring clear communication across the entire team.

· Send daily emails to Wholesale partners, efficiently detailing relevant information.

· Setting up 10 appointments with internal and external customer for wholesaler partners, keeping wholesalers on time and prepared for appointment.

· Create and update, and maintain Excel sheets detailing information for ease of access for both myself and my partners

Orthodontic Assistant

Maple Orthodontics
08.2018 - 05.2021
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

  • Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Patient Care Technician

OhioHealth Grant Hospital
06.2016 - 08.2018
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Education

High School Diploma -

Licking Valley High School
Newark, OH
05.2012

Skills

  • Business Operations
  • Customer Experience
  • Personable Communication
  • Consistent Follow Through

Timeline

Territory Management Representative

Nationwide Financial Services
05.2021 - Current

Orthodontic Assistant

Maple Orthodontics
08.2018 - 05.2021

Patient Care Technician

OhioHealth Grant Hospital
06.2016 - 08.2018

High School Diploma -

Licking Valley High School
Madison Lovell