MADISON MACDONALD
Bluffton,SC
Summary
Personable, friendly and dependable team player with history of accurate cash management and payment processing. Focused on exceeding expectations and building customer loyalty. Seeking opportunity to expand skills and contribute to company's success. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Cashier
Enmarket
06.2023 - Current
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Processed refunds and exchanges for different products
- Engaged customers in pleasant conversation while completing cash register transactions
- Promoted loyalty programs and store cards
- Addressed customer questions and complaints with professionalism
- Bagged, boxed or wrapped products for customers
- Approached and solved problems with initiative and sound judgment
- Provided information to customers on products or services
- Worked with supervisory team to meet customer needs
- Trained new retail team members in customer service and company policies
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Maintained neat drawer with correct amount of change to meet customer needs
- Prevented losses by watching for suspicious behavior
- Redeemed coupons, loyalty points and benefits for purchased items
Restaurant Hostess and Server
Outback Steak House
02.2021 - 05.2023
- Upheld health code requirements by consistently following standards for cleanliness, storage and sanitation
- Assisted with efficient and successful operations by helping facilitate communications between front and back of house teams
- Boosted profits by promoting daily specials to customers with each seating
- Coordinated smooth take-out orders with service providers and direct customer pick-up
- Handled registrations and walk-in seatings for large number of customers per day
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored dining area to track seating availability, service and occupancy
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered outstanding service by personally escorting guests to tables and booths
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Took accurate food and drink orders and entered information into POS system
- Input bills, separated checks and processed payments with PoS system
- Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences
- Followed up with guests to ensure satisfaction, replenishing food and drink items.
- Protected establishment from legal issues with consistent carding for alcoholic beverages
- Assisted team by smoothly handling opening, closing and shift change procedures
Waitress
Wild Wing Cafe
01.2022 - 10.2022
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Stocker Associate
Hobby Lobby
02.2020 - 02.2021
- Provided excellent customer service by answering questions and providing product insights
- Minimized customer disruptions by keeping aisles clear and quickly handling floor stocking work
- Avoided handling errors by correctly separating stock according to work orders
- Handled fragile merchandise with extra care to limit damages
- Operated warehouse pallet jacks to move loads
- Worked closely with team members to process shipments and unload incoming trucks
- Kept shelves well-stocked with current merchandise for customers' convenience.
- Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas
- Contributed to store cleanliness by servicing restrooms regularly, collecting trash, and cleaning up spills
Education
General -
May River High School
Bluffton, SC05.2021
Skills
- Cash Register Operation
- Customer Service
- Point of Sale System
- Order Taking
- Stocking and Replenishing
- Conflict Resolution
- Staff Training
- Returns Processing
- Product Restocking
- Product Recommendations
- Cleaning and Sanitizing
- Identification Checks
- Money Handling
- Online Orders Preparation
- Loyalty Program Promotion
- ID Verification
- Drawer Balancing
- Payment Processing
- Checkout Monitoring
- Training and Development
- Issue Resolution
- Hospitality and Accommodation
- Service-Oriented
- Cash Handling
- Team Management
- Sales Expertise
- Cash Drawer Management
Timeline
Cashier
Enmarket
06.2023 - Current
Waitress
Wild Wing Cafe
01.2022 - 10.2022
Restaurant Hostess and Server
Outback Steak House
02.2021 - 05.2023
Stocker Associate
Hobby Lobby
02.2020 - 02.2021
General -
May River High School
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