Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madison Maddox

Johnson City,TN

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Dependable and eager to expand my knowledge at all angles. Dedicated to maintaining an orderly and efficient work environment for admin staff and team members.

Overview

4
4
years of professional experience

Work History

Phlebotomist

Franklin Woods Community Hospital
Johnson City, TN
01.2024 - Current
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Processed samples accurately and efficiently.
  • Identified patients using proper procedures prior to specimen collection.
  • Provided excellent customer service while interacting with patients.
  • Verified patient information prior to specimen collection.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Provided assistance to clinical staff during patient visits.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Maintained accurate records of collected specimens and test results.
  • Maintained a clean, safe, and organized work environment.
  • Upheld donor confidentiality throughout intake and collection process.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Dispatcher

Unicoi 911
Unicoi, TN
08.2022 - Current
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Participated in drills designed to test emergency preparedness procedures; documented results for review.
  • Coordinated activities between multiple agencies during emergency situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Assisted departments with special requests for assistance and BOLOs.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Created reports documenting daily operations, including incident logs and follow up investigations.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Mentored junior team members and managed employee relationships.
  • Advised supervisors on new methods for improving efficiency of operations within communications center.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Trained incoming 911 Dispatch Trainees.
  • Created an inviting environment for new and existing employees.

Receptionist

Boys and Girls Club
Johnson City, TN
01.2022 - 02.2022
  • Greeted customers warmly and made them feel welcome.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Completed basic bookkeeping and document filing.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.

EMT

Washington County EMS
Washinton County, TN
10.2019 - 10.2021
  • Positioned patients in preparation for treatment and transport.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Attended continuing education courses related to EMT skills development.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Performed CPR and used defibrillator on cardiac patients.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
  • Facilitated communication between family members of a patient undergoing treatment.
  • Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
  • Cleaned and sanitized ambulance and supplies between calls.
  • Interviewed patients to obtain medical history and details on current issues.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Documented patient information, treatments provided, and changes in condition on appropriate forms.
  • Remained level-headed and proactive during emergency situations.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Performed basic life support, including CPR and airway management.
  • Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
  • Provided emotional support to patients and their families during medical emergencies.
  • Observed, recorded and reported patients' condition or injury and treatment provided.
  • Responded to 911 calls for assistance with medical emergencies.
  • Documented calls in reports detailing incident type and course of treatment.
  • Collaborated with other healthcare providers such as paramedics and nurses.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Ensured that all safety protocols were followed when responding to emergency situations.
  • Managed multiple tasks simultaneously while maintaining composure under pressure.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained schedule of class assignments to meet deadlines.

Education

Phlebotomist - Phlebotomy

Tennessee College of Applied Technology - Elizabethton
Elizabethton, TN
12-2023

EMT - Emergency Medical Technology

Northeast State Community College
Blountville, TN
01-2020

Skills

  • Venipuncture
  • Infection Control
  • Donor Screening
  • Data Entry
  • Paperwork Processing
  • Medical Records Management
  • Medical Terminology Knowledge
  • HIPAA
  • Communication Abilities
  • HIPAA Compliance
  • Patient Support
  • Office Management
  • Technical Support
  • Project Coordination
  • Scheduling
  • File Management
  • Positive and Professional
  • Document Management
  • Tech-Savvy
  • Multitasking and Prioritization
  • Spreadsheet Tracking
  • Multi-Line Telephone Systems
  • Time Management
  • Verbal and Written Communication
  • Database Management
  • Training New Hires
  • Emergency Medical Care
  • Respiratory Assessment
  • Patient Stabilization
  • Patient Triage
  • Direct Patient Care
  • CPR and First Aid
  • Basic Life Support
  • Certified in Microsoft Office
  • Excellent Problem Solver
  • First Aid and CPR Certified
  • Stop the Bleed Certification
  • HIV HEPC HEPB HEPA Ceritified
  • NCIC Certified
  • CIJS Certified
  • Microsoft and Excel Certified
  • EPIC Certified
  • Person Centered Thinking Certified

References

References available upon request.

Timeline

Phlebotomist

Franklin Woods Community Hospital
01.2024 - Current

Dispatcher

Unicoi 911
08.2022 - Current

Receptionist

Boys and Girls Club
01.2022 - 02.2022

EMT

Washington County EMS
10.2019 - 10.2021

Phlebotomist - Phlebotomy

Tennessee College of Applied Technology - Elizabethton

EMT - Emergency Medical Technology

Northeast State Community College

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Madison Maddox