Madison Mahaffey
Villa Grove,IL
Summary
Dynamic professional with extensive experience at Lowe’s in inventory management and team leadership. Proven track record of enhancing customer satisfaction through effective conflict resolution and supplier communication. Skilled in order verification and database reporting, consistently improving operational efficiency and accuracy in fulfillment processes. Committed to fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Receiving Clerk
Lowe’s
12.2024 - Current
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
Store Receiver
Lowe’s
07.2024 - 11.2024
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
- Created a positive working atmosphere through professionalism, teamwork, and proactive problem-solving when faced with challenges related to receiving tasks.
- Reduced product loss by implementing proper storage techniques for perishable items and maintaining a clean work environment.
- Assisted in achieving store performance goals through diligent work ethic and dedication to best practices in receiving operations.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Delivery Coordinator
Lowe’s
02.2024 - 06.2024
- Inspected merchandise for damage and accuracy against order documents.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
Fulfillment Lead
Lowe’s
05.2023 - 02.2024
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Managed, motivated and monitored team of Number+ associates every shift.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Heritage
Broadlands, IL05.2022
Skills
- Inventory management
- Order verification
- Database reporting
- Supplier communication
- Customer relationship
- Team leadership
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Invoice verification
- Forklift operation
Timeline
Receiving Clerk
Lowe’s
12.2024 - Current
Store Receiver
Lowe’s
07.2024 - 11.2024
Delivery Coordinator
Lowe’s
02.2024 - 06.2024
Fulfillment Lead
Lowe’s
05.2023 - 02.2024
High School Diploma -
Heritage
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