Madison Maldonado
Manalapan,NJ
Summary
A dynamic team player with a proven track record in enhancing customer satisfaction and resolving complaints. Customer service professional with substantial experience in delivering high-quality service in busy settings. Brings focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in maintaining hygiene standards and handling food orders with efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Counter Server
Mezza Luna Pizza & Restaurant
11.2023 - Current
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
Counter Person
Brooklyn Square Pizza
02.2022 - Current
- Processed both cash and card orders.
- Processed customer orders and accurately entered into order system.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Acted as server for dine-in guests.
Recreational Gymnastics Coach
Monmouth Gymnastics
06.2020 - 08.2020
- Promoted sportsmanship among athletes through positive reinforcement and recognition of good behavior on the floor.
- Boosted gymnast confidence levels by providing constructive feedback and celebrating individual achievements.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Education
Bachelor of Science - Justice Studies With Minor in Psychology
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Manalapan Highschool
Manalapan, NJ06-2024
Skills
- Team player
- Effective communication
- Excellent work ethic
- Cleaning and sanitization
- Payment collection
- Counter cleaning and sanitation
- Restocking
- Cash handling
Timeline
Counter Server
Mezza Luna Pizza & Restaurant
11.2023 - Current
Counter Person
Brooklyn Square Pizza
02.2022 - Current
Recreational Gymnastics Coach
Monmouth Gymnastics
06.2020 - 08.2020
Bachelor of Science - Justice Studies With Minor in Psychology
James Madison University
High School Diploma -
Manalapan Highschool
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