Madison Mancini
Peabody,MA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Staff
Tsongas Center At Umass Lowell
09.2024 - Current
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Helped organize and manage successful events with attendance of over 1000 people.
- Oversaw event operations to keep running smoothly.
Sales Associate
Tilly's Clothing Store
11.2022 - 08.2024
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Member
Panera Bread
06.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
Phone Operator
Rocco's Pizza House
06.2022 - 10.2022
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate directory of all personnel and phone extensions.
Food Expeditor
Brooksby Village Retirement Home - Peabody, MA
07.2020 - 04.2021
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Business Administration
University of Massachusetts, Lowell
Lowell, MA05-2028
High School Diploma -
Bishop Fenwick High School
Peabody, MA05-2024
Skills
- Teamwork and collaboration
- Verbal communication
- Planning
- Friendly, positive attitude
- Point of sale operation
- Foodservice support
- Upselling
- Call handling
Accomplishments
- Earned 5, 10, and 15-year dance trophies for dedication and commitment.
- Received Most Improved award in soccer for significant growth and effort.
- Achieved high school diploma, marking academic accomplishment.
Certification
- First Aid Certification
Dance
I began dancing at age 3 and continued for 15 years, all the way through high school. Throughout that time, dance became more than just an activity, it taught me discipline, perseverance, and teamwork. I learned to push through challenges, whether it was mastering difficult routines, overcoming nerves before performances, or working collaboratively with others. Dance also helped me build confidence and a strong work ethic, skills that extend far beyond the studio. Looking back, it played a major role in shaping both my character and resilience.
Timeline
Event Staff
Tsongas Center At Umass Lowell
09.2024 - Current
Team Member
Panera Bread
06.2023 - 02.2024
Sales Associate
Tilly's Clothing Store
11.2022 - 08.2024
Phone Operator
Rocco's Pizza House
06.2022 - 10.2022
Food Expeditor
Brooksby Village Retirement Home - Peabody, MA
07.2020 - 04.2021
Business Administration
University of Massachusetts, Lowell
High School Diploma -
Bishop Fenwick High School
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